Business Operations / GTM Assistant in Baguio City at eFLEXervices, Inc.

Who we are:

Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring a Business Operations / GTM Assistant – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

As a Business Operations / GTM Assistant, you will own the day-to-day operational backbone of our GTM and business functions — keep deals, contracts, payments, and vendor relationships moving accurately and on time, and build the systems that make the repeatable work disappear.

What you’ll be doing:

• Business Operations
  • Send contracts/agreements for signature, track status, and file signed copies to the right customer record
  • Keep contract and agreement templates current as requirements evolve
  • Process vendor and ad hoc invoice payments; monitor and resolve failed payments daily
  • Track referral/partner payments and confirm they're issued and logged
  • Check usage data regularly to flag customers approaching or likely to incur overages
  • Ahead of customer contract renewals, pull usage/account data so the team can review terms with full context
  • Confirm billing/subscription systems are updated on customer offboarding and coordinate related tickets
  • Manage recurring vendor/partner billing and monthly cost-allocation reporting for accurate P&L reporting
  • Track security questionnaires to completion in a central status tracker
  • Process weekly reimbursements and coordinate company card issuance/requests
  • Track and incorporate HR policy updates
  • Document SOPs and flag where AI or other automation could take over manual work
  • Spot process improvements and help drive their implementation, not just flag them
  • Handle ad hoc operational requests as they come up
• GTM

• Create/maintain CRM records for sales and partner-referred activity, keeping attribution accurate
• Follow up on open deals to keep pipeline status current
• Support outbound outreach and keep the target account list current
• Update ARR dashboards and deal-status reports (open, closed won, closed lost, etc.)
• Monitor shared team inboxes and calendars, and circulate status updates
• Create ad hoc reports as needed
• Keep the shared drive current with all signed customer-related documents

Qualifications and Requirements:

• Roughly 1–3+ years in business operations, sales operations, executive support, or similar
• Organizational range — owns many concurrent, detail-heavy workflows without
• dropping things
• Accurate invoicing and payments — handled with accuracy and discretion
• CRM fluency — keeps a CRM clean and current, or learns fast
• Contract operations — manages the contract signature process end to end
• Written communication — clear, professional follow-ups internally and with customers
• Proactive follow-through — closes the loop without being asked
• Handling priorities — juggles competing priorities across
• Business Operations and GTM, ensuring follow-through on both Multi-tool comfort — CRM, payments, HR, and contracts
• AI-forward mindset — motivated to use AI tools to remove repetitive manual work

Not a fit

• Wants a narrow, single-function role — this spans finance, contracts, CRM, HR ops, and GTM support
• Needs heavy oversight rather than driving follow-ups independently
• Uncomfortable with financial/payment responsibility and close attention to detail
• Not interested in using AI tools to streamline their own workflow
• Can't prioritize, communicate clearly, and take initiative
• Not willing to learn and adapt

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!