Manager, Facility Services in Jamaica, New York at JFK International Air Terminal LLC

Job Title: Manager, Facility Services
Full-Time Position

Position Overview: The Manager, Facility Services is primarily responsible for managing operational, support, and customer service activities related to Appearance, Facilities Maintenance, Baggage Handling System (BHS), and Passenger Boarding Bridges (PBB) for Terminal 4. This role works closely with Asset Management’s senior and functional managers, and requires initiative, sound judgment, operational excellence, customer service, and leadership.

Reports To: Senior Manager, Appearance
FLSA Status: Exempt
Salary Range: $83,000 - $97,000

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Day-to-day oversight of building appearance, building maintenance, BHS, and PBB operations and activities
• Coordinate facility operations, maintenance, and project activities with other departments, stakeholders, and business partners
• Monitors performance of janitorial services, building maintenance, baggage services, and BHS-PBB maintenance subcontractors, and ensures service delivery requirements
• Responds to incidents and coordinates with stakeholders, business partners and vendors to ensure corrective actions are taken by responsible parties, including property damage, fire alarms, sewer backups, electrical interruptions, active leaks, and general facility-related complaints
• Conducts trend analysis on incidents, work management, quality, and customer service, and drive continuous improvement activities derived from analyses
• Performs routine inspections of facilities and subcontractor services, including but not limited to facility safety systems, safe work methods, work quality, customer services, and labor management
• Participates in strategic planning exercises, including life cycle planning, asset protection assessments, innovation research, and environmental and sustainability programs
• Prepares requests for proposals for modifications, continuous improvement, and out-of-scope services
• Develops, improves, tests. and executes operational contingencies and communications plans
• Participates in training and workshops to understand business and functional requirements
• Performs other tasks as required by the department head
• Participates in snow operations

MINIMUM QUALIFICATIONS
Education, Training, and Experience
• Bachelor’s Degree preferred
• Experience in Aviation industry
• Experience in Facility and Asset Management preferred

Special Requirements
• Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.
• Valid Driver’s License

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge
• Building maintenance, janitorial services, baggage, and ground handling operations, with strong focus on procedural compliance and continuous improvement processes
• Facility operations, with focus on safety, compliance, and continuous process improvements
• Working knowledge of business applications, including but not limited to Microsoft Office, and others

Skills
• Strong communication and organization skills
• Active learning: Understand the implications of new information for both current and future problem-solving and decision-making
• Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
• Time management: Manage one’s own time or the time of others
• Coordination with others: Adjust actions in relation to others' actions
• Judgement and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate one
• Foster exemplary communications and relationships with all stakeholders, business partners, and JFKIAT staff

Abilities
• Ability to lead a team of airport maintenance professionals.
• Comprehend oral information: Listen to and understand information and ideas presented through spoken words and sentences
• Speak: Communicate information and ideas in speaking so others will understand
• Comprehend written information: Read and understand information and ideas presented in writing
• Write: Communicate information and ideas in writing so others will understand
• Recognize problems: Tell when something is wrong or is likely to go wrong
• Reason to solve problems: Apply general rules to specific problems to produce answers that make sense
• Make sense of information: Quickly make sense of, combine, and organize information into meaningful patterns

PHYSICAL CONDITIONS/WORK ENVIRONMENT:
The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position an individual must meet the following standards and/or be able to perform the essential functions and activities. The physical activities for this position involve pulling, pushing, and standing, sitting, stooping, walking, crouching, kneeling, and jumping. While performing the duties of this job, the employee is regularly required to travel from floor to floor and in varying outdoor weather conditions. An individual in this position may be required to lift and/or move more than 10 pounds. The essential sensory and communicative activities include feeling, hearing, and vision abilities to include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.