Technical Account Manager (Mid-Atlantic) in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager (Mid-Atlantic) based in the United States.

This role sits at the intersection of cloud security, customer success, and technical advisory, supporting enterprise customers as they adopt and scale a leading cloud security platform. You will act as the primary technical partner for a portfolio of customers, guiding them from onboarding through full operationalization and long-term value realization. The position requires strong expertise in cloud environments and the ability to translate complex security concepts into clear, actionable guidance for diverse stakeholders. You will work closely with engineering, product, sales, and support teams to ensure customers achieve measurable outcomes and maintain strong platform adoption. This is a highly collaborative, customer-facing role where you will influence both technical execution and strategic direction. The environment is fast-paced, highly technical, and focused on delivering tangible security impact at scale.

• Serve as the primary technical advisor for assigned enterprise customers, guiding them through deployment, configuration, and optimization of cloud security solutions.
• Drive customer adoption by developing success plans, defining measurable objectives, and ensuring continuous progress toward security and business goals.
• Act as the escalation point for technical issues, coordinating across support, engineering, and product teams to ensure timely resolution.
• Partner with customers to improve platform utilization, identify adoption blockers, and ensure long-term value realization.
• Represent customer needs internally by capturing feedback, feature requests, and operational challenges for product improvement.
• Conduct regular business and technical reviews with stakeholders, including executive-level reporting on performance and outcomes.
• Identify risks to customer satisfaction, renewal, and retention, and proactively develop mitigation strategies.

• 5–8+ years of experience in technical customer-facing roles such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, or similar.
• Strong background in cloud environments (AWS, Azure, GCP, or OCI) with hands-on experience supporting production systems.
• Solid understanding of cloud security principles, threat models, and modern security architectures (CNAPP experience preferred).
• Familiarity with DevOps tools and practices, including CI/CD, infrastructure as code, containers, and version control systems.
• Experience working with enterprise customers, managing complex technical relationships, and driving adoption across large organizations.
• Strong troubleshooting and problem-solving skills with the ability to resolve complex, cross-functional technical issues.
• Excellent communication skills, with the ability to engage both technical practitioners and executive stakeholders.

• Competitive base salary with additional bonus and equity opportunities.
• Comprehensive health coverage including medical, dental, and vision insurance.
• Flexible work arrangements supporting remote collaboration.
• Equity participation in a high-growth, category-defining technology company.
• Opportunity to work on advanced cloud security challenges at enterprise scale.
• Career development opportunities in a fast-growing technical customer success organization.