Customer Service Representative - AVMA Professional Liability in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Representative - AVMA Professional Liability based in the United States.

This role sits at the heart of a specialized professional liability insurance service team, providing direct support to policyholders through phone, email, and digital channels. You will handle a wide range of customer inquiries related to coverage, billing, claims, and account management, ensuring each interaction is resolved with accuracy and empathy. The position requires strong multitasking in a fast-paced, high-volume environment where service quality and responsiveness are critical. You will collaborate closely with internal teams to resolve escalations and improve customer experience outcomes. Beyond issue resolution, the role plays an important part in maintaining data integrity and operational efficiency. It is an ideal opportunity for someone who thrives in structured customer support environments and wants to contribute to long-term client satisfaction and retention.

In this role, you will serve as a primary point of contact for policyholders, ensuring timely, accurate, and professional support across all service channels while contributing to overall operational excellence.

• Respond to customer inquiries via phone, email, and chat in a courteous, efficient, and professional manner
• Research and resolve questions related to coverage, claims, billing, and policy details
• Escalate complex or sensitive issues to senior team members or leadership when appropriate
• Maintain accurate documentation of all customer interactions, updates, and transactions in internal systems
• Perform data entry and administrative tasks, including sorting, indexing, and routing digital and scanned correspondence
• Identify recurring issues and contribute suggestions for process improvements to enhance service quality
• Meet established productivity targets and quality standards in a fast-paced environment

This position requires strong communication skills, attention to detail, and prior customer service experience, ideally within insurance, healthcare, or similarly regulated service environments.

• High school diploma or equivalent required
• 1–2 years of experience in customer service, contact center, or client support roles
• Experience in insurance, healthcare, veterinary, or animal-related service environments is a strong advantage
• Strong verbal and written communication skills with a customer-first mindset
• Ability to multitask, prioritize, and perform effectively in a high-volume, time-sensitive setting
• Strong problem-solving skills and ability to follow structured processes
• Property & Casualty insurance license (Illinois) preferred or willingness to obtain
• Comfortable working collaboratively in team-oriented environments

• Hourly pay rate: $24.04
• Competitive, consistent compensation structure
• Opportunity to work in a specialized insurance support environment
• Exposure to professional liability insurance operations and claims processes
• Collaborative and team-oriented workplace culture
• Training and development opportunities to support career growth
• Standard employee benefits may include healthcare coverage, retirement plans, and paid time off (based on eligibility)