Employee Lodge Supervisor in Glacier, Washington at Mt. Baker Ski Area, Inc.

Position Summary

This job description is intended to convey information important to the scope of this position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

The Employee Lodge Supervisor oversees the daily operation, staffing, and coordination of employee housing operations while helping maintain a safe, respectful, and community-oriented living environment for employees residing on the mountain. This position is responsible for managing lodge operations, resident support, employee supervision, training, scheduling, communication, and operational consistency while ensuring housing expectations, safety practices, and company policies are upheld consistently across the department.

Successful employees in this role are dependable, adaptable, and comfortable leading in a remote mountain environment with a high level of independent decision-making and interpersonal responsibility. This position requires strong judgment, professionalism, and the ability to problem solve with empathy while maintaining clear boundaries, consistent expectations, and accountability within the employee housing environment. The Employee Lodge Supervisor works closely with mountain operations leadership and other departments to support employee wellbeing, operational continuity, emergency response coordination, and a positive workplace and living culture.

NOTE: This position requires one to remain on site overnight during scheduled “on-call” shifts in provided on-mountain dorm style housing. Candidates must have the drive and ability to motivate through a variety of challenges: early mornings, split shifts, deep snow, sick coverage, etc.

General Responsibilities:

• Oversee the daily operation, organization, and overall living environment of the Employee Lodge while maintaining a safe, respectful, and community-oriented housing environment for employees living on the mountain
• Manage lodge operations including resident support, room assignments, operational coordination, cleanliness standards, inventory monitoring, and routine facility needs
• Serve as the primary point of contact for Employee Lodge residents and overnight on-mountain operational concerns during and outside normal operating hours
• Enforce employee housing policies, behavioral expectations, safety practices, and company procedures consistently and professionally while balancing empathy, accountability, and operational judgment
• Support employee wellbeing and community standards by responding to interpersonal concerns, operational issues, emergencies, and resident needs as trained
• Coordinate communication and operational support between Employee Lodge operations, kitchen staff, mountain operations leadership, and other departments as needed
• Oversee and support routine cleaning, facility upkeep, inventory organization, delivery coordination, and additional operational responsibilities associated with lodge operations
• Responsible for hiring, onboarding, training, scheduling, and accountability of Employee Lodge staff as assigned
• Support emergency response coordination and operational decision-making during overnight or after-hours situations as trained
• Maintain familiarity with ski area operations, employee housing procedures, company policies, facilities, services, and safe food handling practices
• Help foster a positive, inclusive, respectful, and accountable workplace and living environment through leadership, communication, professionalism, and consistency
• Perform additional operational, administrative, and related duties as assigned

Leadership Responsibilities:

• Help create and maintain a positive, respectful, and team-oriented work environment
• Provide day-to-day guidance, communication, and support to team members
• Facilitate training, onboarding, and supporting employees throughout the season
• Help communicate daily operational priorities, workflow needs, and shift transitions
• Lead by example through professionalism, teamwork, reliability, and work ethic
• Help maintain department cleanliness, organization, safety, and service standards
• Assist in identifying and resolving minor guest, employee, or operational concerns
• Support supervisors and managers with daily operational needs and changing business demands
• Step into different operational roles as needed to support the team and department
• Encourage strong communication, collaboration, accountability, and guest service within the team
• Promote and support a strong safety culture by reinforcing safe work practices and helping employees follow department and company safety expectations
• Help identify areas where additional operational or employee support may be needed

Wage & Hour Information

Wage Range: $23-25/hour with increases for experience, merit, tenure and future WA State minimum wage adjustments possible.

This is a seasonal, variable hour position. Hours per week may vary between 5-40+ hours/week. Expected end date for position is April 18, 2027, unless otherwise approved by management. This position may be combined with a summer caretaker position, to be discussed after hire. Expected dates of this position are April 19-Oct 1, 2027.

Important Disclaimer: Employees are expected to act in the best interest of the Mt. Baker Ski Area, even if doing so requires actions or responsibilities not listed in the above job description. The above statements are intended to describe the general nature and level of work being performed by those assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities required of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned which are not considered essential and may not be listed here.

Qualifications:

• 21 years or older
• Successfully pass required background screenings, including criminal history, sex offender registry, and driving record checks. Applicants listed on the National Sex Offender Registry are not eligible for employment in this position.
• Have or obtain upon employment a CPR and AED certification
• Have or obtain upon employment a current Washington State ServSafe Food Protection Manager certification
• Previous kitchen experience
• Willingness to learn and be flexible
• Able to work as an individual or as a team with minimal supervision

On-Mountain Dorm Living (Required for this Position)

• You must remain on site the night before and between each shift
• Dormitory-style housing accommodations are provided at no additional cost. Vanlife is not an option. See Housing Agreements for more information regarding rules and policies.

Requirements

Physical Requirements

• Working in the mountain environment is physically demanding. You need to be in good health and in good physical condition and have the ability to perform the following:
• Bending, twisting, lifting and moving items throughout the day
• Ability to lift and move 50 pounds (or more depending on task)
• Standing and or sitting for long periods
• Climbing and descending stairs
• Shoveling and moving snow
• Standing and walking on compact snow and ice
• Perform repetitive tasks as necessary

Training Requirements

• Annual training provided by Mt. Baker Ski Area must be completed as a condition of position employment.
• Wage and Hour Training
• Anti-Harassment Reporting Training
• Department Trainings as assigned
• In Person Attendance to Leadership Training prior to season start