Senior Enterprise Account Manager in United States at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Enterprise Account Manager based in the United States.
This is a high-impact customer-facing role responsible for managing and growing strategic enterprise relationships within a fast-paced, data-driven e-commerce and fraud prevention environment. You will act as a trusted advisor to large merchants, ensuring long-term success through adoption, retention, and expansion of advanced risk and transaction protection solutions. The role blends commercial ownership with strategic account management, requiring strong cross-functional coordination across implementation, risk, product, and support teams. You will proactively identify growth opportunities, mitigate churn risks, and ensure customers achieve measurable business outcomes. Success in this role depends on your ability to translate complex customer needs into actionable strategies and deliver value in high-stakes, enterprise-level environments. You will serve as the primary point of contact for executive stakeholders and play a key role in shaping long-term customer partnerships.
- Own the full customer lifecycle for a portfolio of enterprise accounts, driving adoption, retention, satisfaction, and long-term account growth.
- Lead renewal and expansion motions, proactively identifying upsell opportunities and managing commercial negotiations and contract execution.
- Partner with cross-functional teams (Sales, Implementation, Risk, Product, and Support) to ensure seamless onboarding, issue resolution, and ongoing customer success.
- Conduct regular business reviews with executive stakeholders, aligning product usage and outcomes with customer goals and KPIs.
- Develop account strategies that deepen platform adoption and maximize revenue retention and expansion potential.
- Monitor customer health, usage trends, and risk signals to proactively mitigate churn and improve engagement.
- Serve as the primary executive-level contact, ensuring clear communication and alignment across all customer touchpoints.
- 5+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management roles.
- Proven track record managing enterprise accounts with ownership of renewals, retention, and expansion revenue.
- Strong analytical and metrics-driven mindset with the ability to interpret data and drive actionable insights.
- Experience using CRM and business tools such as Salesforce, Excel, and G-Suite; familiarity with BI tools (e.g., Looker) is a plus.
- Demonstrated success managing complex, multi-stakeholder accounts in fast-paced, high-growth environments.
- Excellent communication, presentation, and stakeholder management skills, including executive-level engagement.
- Ability to operate independently, manage ambiguity, and prioritize effectively under pressure.
- Preferred experience in e-commerce, payments, fraud prevention, or data-driven SaaS environments.
- Strong organizational skills with a proactive, ownership-driven mindset.
- Competitive base salary of approximately $140,000–$145,000 USD
- Performance-based bonus and equity (stock options up to 1,500 grants depending on level)
- Unlimited discretionary paid time off policy
- Comprehensive health coverage including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid parental leave (up to 12 weeks)
- Mental health and wellness support, including therapy access for employees and dependents
- Flexible spending accounts and disability insurance coverage
- Learning and development budget for continuous professional growth
- Remote-friendly environment with flexible work arrangements
- Additional perks including company events, swag, and employee engagement initiatives.