Customer Experience Advisor in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Advisor based in India.

This role is centered on supporting international students throughout their admissions journey, ensuring they receive timely, accurate, and empathetic guidance at every stage of the application process. You will act as a key point of contact, helping applicants understand requirements, resolve documentation issues, and successfully progress through enrollment workflows. The position combines customer support, data accuracy, and operational execution within a fast-paced, global education environment. You will work closely with partner schools and internal teams to ensure applications are processed correctly and efficiently. The role requires strong attention to detail, structured thinking, and comfort working with digital systems and documentation. It is ideal for someone who enjoys helping others, thrives in process-driven work, and can balance empathy with precision in a high-volume environment.

Support applicants throughout the admissions process by providing clear guidance, accurate information, and empathetic communication to ensure a smooth and positive experience.

• Assist students with program inquiries, eligibility requirements, and application-related questions.
• Review student documents and offer letters to ensure accuracy, consistency, and completeness.
• Submit and process applications accurately within internal systems and workflows.
• Support students in resolving deferrals, refunds, and post-offer enrollment conditions.
• Communicate application outcomes clearly and professionally, ensuring transparency and understanding.
• Collaborate with partner schools and recruiters to resolve application issues and ensure timely processing.
• Perform data entry and RPA-related tasks (e.g., Road Runner and submission workflows) with high accuracy.
• Maintain strong adherence to KPIs, including response time, processing accuracy, and customer satisfaction metrics.
• Continuously follow and improve established processes to enhance efficiency and quality of service.

1–3 years of experience in customer service, operations support, admissions, or similar client-facing roles is preferred.

• Strong attention to detail with the ability to proofread, edit, and ensure data accuracy in documents and applications.
• Good analytical and problem-solving skills, especially in structured and ambiguous situations.
• Proficiency with tools such as Google Sheets, Microsoft Word, and email systems (e.g., Gmail).
• Strong written and verbal communication skills with the ability to interact professionally with students and partners.
• Ability to manage multiple tasks and deadlines in a fast-paced, 24/7 rotational shift environment.
• Collaborative mindset with the ability to work effectively in cross-functional teams.
• Strong organizational skills and ability to prioritize tasks with accuracy and consistency.
• Comfort working in data-heavy, process-driven environments with high volumes of activity.
• Bachelor’s or associate’s degree is a plus but not mandatory.

• Contract-based remote role with flexible global exposure.
• Opportunity to work in the international education and student mobility sector.
• Experience in a fast-growing, technology-enabled platform environment.
• Training and development in customer experience and operational processes.
• Collaborative, multicultural work environment supporting global students.
• Exposure to cross-functional workflows with schools, recruiters, and internal teams.