Project Manager in at Mobile Communications America Inc
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Job Description
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Project Manager I to support our fast-growing Network Services team within the In-Building Wireless Services unit in our Data Division.
MCA is building a team of people who share our values of service first, growth, teamwork, and safety. We take our work and customers seriously and believe our best work can be fun. When you join our team, you join the MCA family! We offer competitive compensation and comprehensive benefits, including Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay, Education and Certification Incentives and much more.
WHAT YOU WILL BE DOING:
- Project Delivery Management: Manage the planning, execution, tracking, and successful completion of multiple Network Services projects, ensuring deliverables are completed on time, within scope, and within budget.
- T&M Service Management: Coordinate and oversee Time & Materials service engagements from intake through billing completion, ensuring efficient resource utilization and exceptional customer experience.
- Benchmarking & Recertification Programs: Manage customer network benchmark assessments, recertification projects, reporting requirements, and stakeholder communications.
- Systems Automation Initiatives: Collaborate with technical teams to define, prioritize, track, and implement automation projects that improve operational efficiency, reporting accuracy, and service delivery performance.
- Customer Engagement: Serve as a primary point of contact for customers throughout project lifecycles, providing regular status updates, managing expectations, and ensuring customer satisfaction.
- Scheduling & Resource Coordination: Coordinate field personnel, engineers, subcontractors, equipment, and other resources required to execute project deliverables successfully.
- Documentation Management: Develop and maintain project schedules, meeting notes, risk registers, change requests, project reports, and customer-facing documentation.
- Financial Oversight: Monitor project costs, T&M labor tracking, purchase requirements, invoicing milestones, and project profitability.
- Cross-Functional Collaboration: Work closely with sales, engineering, field operations, service delivery, and leadership teams to ensure project objectives are achieved.
- Risk & Issue Management: Identify project risks, develop mitigation plans, and proactively resolve issues that may affect project success.
- Process Improvement: Contribute to the development and refinement of project management processes, tools, and reporting methodologies across the Network Services organization.
- Systems Maintenance: Maintain accurate project records within CRM, project management, ERP, and reporting systems.
WHAT YOU WILL BRING TO THE TEAM:
- You will bring an unwavering focus on the customer and ensure MCA consistently delivers value while strengthening trusted customer relationships.
- You will bring a positive, solutions-oriented mindset and the ability to coordinate across multiple teams to achieve project goals.
- You will bring a strong attention to detail and commitment to delivering high-quality results.
- You will bring excellent organizational skills and the ability to effectively manage multiple projects and priorities simultaneously.
- You will bring a desire for continuous improvement and leverage automation, technology, and process innovation to improve efficiency.
- You will bring professionalism, accountability, and ownership throughout every phase of project delivery.
Basic Qualifications:
- Bachelor's degree in Business, Project Management, Telecommunications, Engineering, Information Technology, or related field, or equivalent work experience.
- Minimum 1-3 years of project coordination, project management, service delivery, operations, or related experience.
- Experience within telecommunications, network infrastructure, wireless communications, security systems, or related technology industries.
- Demonstrated ability to manage multiple projects concurrently in a fast-paced environment.
- Strong working knowledge of Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Teams.
- Excellent verbal and written communication skills.
- Strong organizational, analytical, and problem-solving abilities.
- Ability to create and maintain project schedules, status reports, and customer communications.
- Ability to work independently while collaborating effectively within cross-functional teams.
Preferred Qualifications & Traits:
- Project Management Professional (PMP), CAPM, or other project management certifications.
- Familiarity with network services, managed services, benchmarking programs, or compliance recertifications.
- Experience working with CRM, ERP, ticketing, and project management platforms.
- Knowledge of automation platforms, workflow processes, and operational reporting.
- Experience managing customer-facing projects and executive-level communications.
- Strong understanding of budgeting, forecasting, and project financial management.
YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
This role is primarily facilitated through email and phone calls, with a significant portion of communication occurring remotely. The Project Manager will work in a professional office or remote (work from home) setting with access to necessary resources, technology, and support to effectively carry out their duties.
TRAVEL REQUIREMENTS:
Travel is generally limited but may be required periodically to support customer meetings, project kickoffs, field activities, training events, and company meetings.
DIRECT REPORTS:
No Direct Reports
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service is not just a motto for MCA, and it is an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
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