Child Support Business Process Coordinator in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Child Support Business Process Coordinator based in United States.

This role provides an opportunity to support critical public service programs by improving business processes, operations, and stakeholder experiences.
You will contribute to the efficiency and effectiveness of child support systems by analyzing workflows, supporting technology initiatives, and enabling collaboration across teams.
The position combines process improvement, customer engagement, training support, and operational coordination.
You will work closely with government stakeholders, functional teams, and operational partners to enhance service delivery.
This is an ideal opportunity for professionals who enjoy solving process challenges and creating meaningful improvements through technology and collaboration.
You will help drive innovation through pilots, documentation, training initiatives, and continuous improvement efforts in a mission-focused environment.

The Child Support Business Process Coordinator will support business process analysis and operational improvements for child support programs. This role focuses on stakeholder engagement, training, process optimization, and supporting technology-driven initiatives that improve service delivery and operational performance.

• Provide functional process analysis and operational support for business and technology initiatives.
• Support stakeholder engagement activities, customer service efforts, and communication initiatives.
• Collaborate with federal staff, program stakeholders, operational teams, and functional support groups.
• Assist with training activities, materials development, and user engagement efforts.
• Support pilots, proof-of-concepts, and process innovation initiatives.
• Identify opportunities to improve workflows, procedures, and operational efficiency.
• Utilize business and collaboration tools to support documentation, communication, and process management.
• Create and support visual communication and training materials using tools such as Vyond, Articulate, and similar platforms.
• Leverage Jira, Microsoft Office, AI tools, and other digital solutions to enhance team productivity.
• Contribute to continuous process improvement activities and operational excellence initiatives.

The ideal candidate has experience supporting child support programs and business operations, with strong communication skills and the ability to collaborate across multiple stakeholder groups. They should be comfortable working with process improvement methodologies, technology tools, and training resources.

• High school diploma required.
• 1+ years of experience supporting Federal Child Support Programs.
• Experience with stakeholder engagement and training activities within the Federal Child Support environment.
• Experience using Jira, Microsoft Office products, AI tools, and training or engagement platforms.
• Understanding of business operations, process improvement, and workflow optimization concepts.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with government teams, internal stakeholders, and cross-functional partners.
• Experience creating visual communications, documentation, or training materials is preferred.
• Familiarity with continuous process improvement practices is a plus.

• Competitive annual salary range of $64,230–$83,720, based on experience, location, and contractual requirements.
• Fully remote work opportunity within the United States.
• Full-time position with a 40-hour weekly schedule.
• Flexible work options designed to support work-life balance.
• Medical, dental, and vision insurance options.
• Health Savings Account (HSA) options.
• 401(k) plan with company matching contributions.
• Paid vacation, sick leave, personal time, and company holidays.
• Paid parental, military, bereavement, and jury duty leave.
• Short-term and long-term disability benefits.
• Life insurance, accidental death and dismemberment coverage, and additional insurance options.
• Opportunities to contribute to meaningful technology and mission-focused initiatives.
• Career development and growth opportunities within a global technology environment.