Multi-Site MHC Maintenance Manager in Cleveland, Ohio at Osprey Management

Crystal View Capital/Osprey Management is a private equity real estate firm known for its vertical integration that specializes in the acquisition and management of value-add manufactured housing and self-storage assets. Since its inception in 2014, the Firm has raised over $300 million in equity capital and currently has over $600 million in assets under management. Our in-house management company is a leader in asset management; we have a tremendous amount of knowledge, blending property management and service provisions to simplify everyday life. Our team encompasses vision, talent, harmony, beliefs, and commitment. We have over 50 professionals in the corporate office dedicated to the in-house management of our 110+ assets spread across 30 states. The in-house asset management team also employs over 150 property level staff members at its property locations. Apply today to join one of the Nation’s most prolific real estate asset management firms.

Job Summary:

As the Multi-site Maintenance Manager, responsible for overseeing the maintenance operations of multiple properties, including supervising the maintenance team, managing budgets, coordinating vendor relationships, and ensuring the timely and cost-effective completion of projects. This leadership role combines strategic planning, resource management, and operational oversight with occasional hands-on work to support team needs. The primary duty of this role is the management of the maintenance department and personnel.

Multi-site Maintenance Manager Compensation:

• Annual Salary $50,000-$65,000
• Potential Bonus Opportunities
• 401(k) Plan
• Medical benefit stipend of $525 per month
• Dental Insurance
• Vision Insurance
• Life, Hospital & Critical Illness Insurance benefits available
• Pet Insurance
• Holiday Pay
• Paid Time Off (PTO)
• Work/Home Life Balance
• Opportunities for Career Advancement

Multi-site Maintenance Manager Responsibilities:

Leadership & Supervision

• Directly supervise and manage the work of maintenance employees.
• Plan, assign, and review daily and weekly work schedules for the maintenance team.
• Conduct performance evaluations, provide coaching, and oversee training for maintenance staff.
• Make recommendations regarding hiring, promotion, discipline, and termination that are given significant weight in final decisions.
• Ensure compliance with all company policies, safety regulations, and applicable codes.

Operational Management

• Develop, manage, and monitor the annual maintenance budget, including labor, materials, and contracted services.
• Approve invoices, monitor expenditures, and ensure cost-effective use of resources.
• Establish and oversee preventative maintenance schedules.
• Oversee large-scale repair or improvement projects, including project planning, bidding, vendor selection, and quality control.
• Maintain vendor relationships and negotiate service agreements.
• Evaluate and implement operational improvements for efficiency and quality.

Maintenance Oversight & Project Management

• Manage and prioritize maintenance requests, ensuring timely and quality completion.
• Lead make-ready and turnover processes for vacant homes to prepare for new residents.
• Participate in strategic planning for property upkeep, capital improvements, and facility upgrades.
• Coordinate with other department leaders to align maintenance activities with operational goals.

Preventative Maintenance & Inspections

• Develop and implement preventative maintenance programs for homes, community infrastructure, and equipment.
• Conduct regular inspections to identify risks, maintenance needs, and code violations.
• Ensure all maintenance activities meet safety standards and compliance requirements.

Vendor & Contractor Coordination

• Schedule and supervise third-party vendors for specialized or large-scale maintenance projects.
• Review and approve vendor invoices and ensure work meets quality standards.

Hands-On Technical Work

• Occasionally assist with repairs and maintenance work to meet urgent needs or provide specialized expertise.
• Support the team in troubleshooting complex issues in plumbing, electrical, carpentry, HVAC, or other trade areas as required.
• Serve as a technical resource for maintenance staff to ensure work meets professional standards.

Resident Relations & Community Standards

• Respond to escalated maintenance issues and resident concerns with professionalism and urgency.
• Support community cleanliness and curb appeal by overseeing landscaping, trash removal, and groundskeeping.
• Promote a safe and welcoming environment by proactively identifying and resolving safety hazards.

Compliance & Safety

• Ensure compliance with all federal, state, and local safety regulations, including OSHA and Fair Housing guidelines.
• Train team members on safety procedures and ensure use of protective equipment.
• Maintain accurate documentation of incidents, inspections, and maintenance activities.

This job description outlines the general responsibilities of the role and may be subject to change based on business needs.

Multi-site Maintenance Manager Qualifications:

• Willingness to work respectfully with people of diverse backgrounds
• 2-3 years of maintenance and management experience
• Basic computer skills and proficiency in Microsoft Word & Excel
• Strong written and verbal communication
• Professional presentation
• Must have a flexible schedule with weekend availability
• Willingness to learn and a drive to improve facility performance
• Ability to lift to 50 pounds is required
• Valid driver's license
• Must be able to pass background check

Disclosures:

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We are committed to providing reasonable accommodations for qualified individuals with disabilities during our application and hiring processes. If you need assistance or accommodation, please contact us at recruiting@osprey-management.com

We participate in the federal E-Verify program to confirm the employment authorization of all newly hired employees. For more information, please review the Right to Work and E-Verify notices available here:

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf (English)

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPosterES.pdf (Spanish)

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf (English)

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPosterES.pdf (Spanish)

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