Field Service Technician - Des Moines in Des Moines, Iowa at A&B Business Inc

A&B Business Solutions has a track record of outstanding employee appreciation with an average employee tenure over 9 years. We pride ourselves on being manufacture certified while helping to develop strong communities and servicing businesses. We don’t take ourselves too seriously so we can enjoy the journey. Our code of honor is to always tell the truth, train harder than anyone, and to hold ourselves and each other accountable. We impact our community with paid volunteer hours and community involvement. We utilize the metaphor of an eagle, as an eagle is a fighter that protects its family and soars higher and higher to see the full vision.

One of our big focus points is our culture. We have sponsored events and activities throughout the community, two free lunches per month, bonus opportunities, departmental retreats, anniversary and birthday recognition. We offer flexibility and paid time off to allow our team a work/life balance. Training and continued development are part of the job at A&B. Come join our team with a great environment of being family owned.

A&B Business Solutions is a company who places a focus on supporting Businesses and our communities through developing great team members and providing an outstanding customer experience. Established in 1981 we have the stability most are searching for to start a career. We offer paid on-the-job training both hands-on and classroom. We are searching for career-minded people who thrive on opportunity and providing great customer service. The role of the Field Service Technician will be to support our printer and copier customer base.

Major Goals and Responsibilities:

The Field Service Technician is responsible for the installation, maintenance, repair, and support of wide format graphics equipment, office copiers and multifunction devices, and point-of-use water filtration and coffee systems. This position delivers exceptional customer service while ensuring equipment reliability, maximizing up time, and maintaining strong customer relationships.

The ideal candidate possesses strong mechanical, electrical, and network troubleshooting skills and is capable of independently managing service territory while maintaining high levels of customer satisfaction.

Essential Duties and Responsibilities

Wide Format Graphics Equipment

• Install, configure, maintain, and repair wide format printers, cutters, laminators, and finishing equipment.
• Perform preventive maintenance and equipment inspections.
• Diagnose and resolve mechanical, electrical, print quality, software, and connectivity issues.
• Calibrate and optimize equipment for color accuracy and production quality.
• Train customers in equipment operation, maintenance procedures, and best practices.
• Support workflow software, RIP software, and network connectivity when applicable.

Copier and Multifunction Equipment

• Install and service copiers, multifunction printers (MFPs), production print devices, and related finishing equipment.
• Troubleshoot mechanical, electrical, firmware, and network-related issues.
• Perform preventive maintenance according to manufacturer specifications.
• Replace parts, assemblies, and consumables as required.
• Configure print, scan, and device management settings for customer environments.
• Document service activity and maintain accurate service records.

Point-of-Use Water and Coffee Systems

• Install and service water filtration systems, bottle less water coolers, ice makers, and commercial coffee equipment.
• Replace filters, sanitation components, and consumable items.
• Troubleshoot plumbing, electrical, refrigeration, dispensing, and control system issues.
• Maintain equipment sanitation and compliance with applicable health and safety standards.
• Educate customers on proper equipment operation and care.

Skills/Abilities:

• Mechanically inclined and ability to work with tools.
• Strict attention to detail and professionalism
• Personable, customer-centric, honest, and trustworthy
• Excellent time management skills: ability to multi-task and meet deadlines.
• Self-motivated, energetic, and hardworking
• Problem-solving and critical thinking skills
• Ability to work without close supervision.
• Positive attitude and versatility in learning
• High level of comfort using computers, tablets, phones, or other handheld devices
• Ability to effectively communicate with all levels of education and professional backgrounds.

Qualification and Education Requirements:

• High school diploma or GED
• Background in electronics and/or mechanical devices is helpful
• Vocational Technical education is helpful
• Clean driving record and valid driver’s license

Compensation: Starting at $19.00 per hour with no prior experience.

Position comes with a company car, gas card, laptop, and cell phone. Travel time is paid as full, normal, hours. There are both quarterly and monthly bonus opportunities as well.

BENEFITS:

• Paid Training

• Competitive Salary

• Paid time off

• Health Benefits

• Vision & Dental Benefits

• Bonus opportunities

• Paid Holidays

• 401k Retirement Program with partial matching

• Community Involvement and paid Volunteering Time Off (40 hours per year!)

• Opportunities for advancement

• Comprehensive training

• Several free catered lunches each year

A&B Business is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability.