Orthodontic Assistant in Cleveland, Tennessee at PHASE 1 EQUITY

Orthodontic Assistant

Position Type: Full-Time | Work Location: In-Person (Dual Locations)

Overview

Smile More Orthodontics, a growing orthodontic practice affiliated with Phase 1 Equity, is seeking a skilled, patient-focused Orthodontic Assistant to join our clinical team. This role is responsible for supporting the orthodontist in delivering high-quality orthodontic care while ensuring efficient clinical operations and an exceptional patient experience.

The ideal candidate is experienced in orthodontic procedures, comfortable working in a fast-paced environment, and committed to patient education, treatment accuracy, and clinical excellence.

Primary Responsibilities

Clinical Assistance
• Assist orthodontist chairside during orthodontic procedures, anticipating provider needs and ensuring efficient workflow.
• Support bracket placement, wire changes, ligation, debanding, and orthodontic adjustments in accordance with state regulations.
• Assist with placement and removal of orthodontic appliances including brackets, archwires, elastics, expanders, and retainers.
• Prepare and break down operatories for orthodontic procedures to maintain schedule efficiency.
• Ensure all instruments, materials, and equipment are prepared and available prior to patient treatment.

Patient Care & Education
• Escort patients to treatment areas and prepare them for orthodontic procedures.
• Provide clear instructions on oral hygiene, appliance care, elastic wear, and retainer protocols.
• Reinforce treatment expectations, compliance requirements, and post-visit instructions.
• Monitor patient comfort and respond to concerns during treatment.
• Build rapport with patients and families to support a positive orthodontic experience.

Diagnostics & Imaging
• Take and process orthodontic diagnostic records including x-rays, intraoral and extraoral photos, impressions, and digital scans.
• Assist with digital scanning workflows and ensure accuracy of orthodontic records.
• Maintain organization and availability of patient diagnostic records for provider review.

Clinical Operations & Efficiency
• Maintain operatory cleanliness and ensure timely room turnover between patients.
• Support clinical team in maintaining patient flow and schedule adherence.
• Monitor inventory of orthodontic supplies and notify leadership of replenishment needs.
• Ensure compliance with infection control, sterilization, OSHA, and HIPAA standards.

Administrative & Team Support
• Accurately document clinical notes and treatment updates within the practice management system.
• Collaborate with front office and treatment coordination teams to support patient scheduling and continuity of care.
• Participate in team meetings, trainings, and continuing education sessions.
• Support additional clinical or operational duties as assigned.

Qualifications

Education & Experience
• High school diploma or equivalent required.
• Minimum 1–2 years of orthodontic assisting experience required.
• Completion of an accredited dental assisting program preferred where applicable.

Licensure / Certification Requirements
• Must maintain all licenses and certifications required by applicable state regulations.
• X-ray/radiology certification required where applicable by state law.
• Current BLS/CPR certification required.

Technical Skills
• Strong knowledge of orthodontic procedures, appliances, and clinical workflows.
• Experience with digital imaging, scanning technology, and orthodontic software preferred (Cloud 9, Dolphin, Ortho2, or similar).
• Ability to efficiently assist with orthodontic procedures in a fast-paced environment.

Soft Skills
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and maintain efficiency under pressure.
• Positive, team-oriented attitude with strong work ethic.
• Commitment to delivering high-quality patient care and service.

Working Conditions / Physical Requirements

Working Conditions
• Clinical orthodontic environment requiring adherence to infection control and safety protocols.
• Fast-paced setting with frequent patient interaction and multitasking.
• Moderate noise levels from clinical and orthodontic equipment.
• Use of personal protective equipment (PPE) required.

· Travel between Cleveland TN and Hixson TN locations will be required

Physical Requirements
• Ability to stand for extended periods throughout the workday.
• Frequent bending, reaching, and movement between operatories.
• Manual dexterity required for handling orthodontic instruments and materials.
• Ability to lift and move supplies and equipment up to 25 pounds.