Internal Systems Engineer in Charlotte, North Carolina at OneCloud Corporation

JOB SUMMARY

OneCloud Corporation is seeking an Internal Systems Engineer to own the architecture, development, and support of our internal IT infrastructure and CRM platform (Zoho CRM). This role goes beyond administration — you'll design and build custom scripts, automations, and integrations that shape how our CRM actually works, while also keeping our broader systems environment running smoothly. You're the right fit if you enjoy solving problems with code as much as configuration, and want ownership over how internal systems scale with the company.

RESPONSIBILITIES

• Own the administration of the company CRM platform — managing users, roles, permissions, pipelines, custom fields, and data integrity
• Serve as the primary point of contact for internal IT helpdesk escalations: hardware, software, network, and account issues
• Administer and maintain internal systems including Active Directory/Google Workspace, VPN, MDM, and SaaS platform accounts
• Write custom scripts (Zoho Deluge or equivalent), build workflow rules, and develop integrations between the CRM and internal/third-party systems via API
• Design, build, and maintain CRM workflows, automations, and integrations with internal tools and third-party systems
• Design and maintain custom functions, triggers, and automations that extend CRM functionality beyond out-of-box configuration
• Develop and manage CRM reports and dashboards that give leadership and revenue teams actionable visibility
• Lead CRM data hygiene efforts: deduplication, standardization, imports, and audit processes
• Evaluate, implement, and support new internal tools and systems as the business evolves
• Provide training and documentation to internal users on systems and CRM best practices
• Collaborate with leadership and department heads to translate business requirements into system solutions
• Manage vendor relationships and renewals for internal software and IT services
• Support onboarding and offboarding of employee accounts, devices, and system access
• Other duties as assigned by leadership

QUALIFICATIONS

• Hands-on experience developing/scripting within a CRM platform (Zoho Deluge, Salesforce Apex, or similar) required
• Working knowledge of REST APIs and experience building CRM integrations with third-party tools
• Excellent verbal and written communication skills
• Strong interpersonal and customer relationship management skills
• Exceptional organizational skills and attention to detail
• Strong analytical and problem-solving capabilities
• Demonstrated supervisory and leadership ability
• Proficient in Microsoft Office Suite and service management platforms such as ConnectWise or Salesforce
• Must be willing and able to work extended hours, as operational needs require
• Must be able to lift up to 25 pounds on an occasional basis
• Must be willing to submit to a background check in accordance with applicable local laws and regulations
• Must be 21 years of age or older and possess a valid driver’s license with a clean driving record

EDUCATION & EXPEREINCE

• Bachelor's degree in Information Systems, Computer Science, Management Information Systems (MIS), or a related field, or equivalent professional experience
• Minimum of two (2) years of experience developing or scripting within a CRM platform required
• Broad experience in telephony, VoIP, paging, networking, and related technology fields strongly preferred