Supervisor, Clinical Services in Buffalo, New York at Grider Support Services LLC

Grider Support Services, LLC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.

We are seeking a Supervisor, Clinical Services

📍 Location:462 Grider Street Buffalo, NY
🏥 Department: Pain Management
🕒 Shift: Full-Time | Monday–Friday, 8:00 AM – 4:00 PM (no more 13 hour days, overnights, or working holidays!)

Job Duties

1. Supervise all office staff and, in collaboration with the Practice Manager, provide education, training, tools, and support necessary to perform duties
2. Prioritize daily assignments and tasks to ensure smooth workflow. Monitor and make changes as necessary
3. In collaboration with Practice Manager, coordinate monthly department schedule. Monitor provider schedules for accuracy and report any inaccuracies to the Practice Manager
4. Act as a liaison between the clinical and administrative support staff and communicate with administrative staff any changes to provider schedules, patient appointments, and issues that affect office operation
5. Supervises clinical staff to ensure timely and accurate completion of required documentation
6. Utilize problem solving skills to work through staff and office issues and assess when situations need escalation to Practice Manager
7. Schedule hospital or office-based procedures, surgeries, and follow-up testing
8. Complete prior authorizations and verify insurance
9. Provide patients and facilities with applicable instructions, forms and consents and ensure all pre-testing is completed
10. Perform clinical responsibilities as required
11. Participate in the interview process of candidates in conjunction with the Practice Manager
12. Conduct first level triage and investigation of patient complaints and route to Practice Manager
13. Review patient and staff experience/engagement reports with the Practice Manager to help create improvements in patient experiences when needed
14. Ensure adequate execution of and compliance to established policies, procedures and objectives
15. Manage inventory and order office supplies
16. Deliver exemplary customer service in order to provide a positive patient experience across the organization

Benefits: We offer a competitive salary and benefits package. The hiring range is between $41-42/hr. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and great discounts!

Qualifications

Education:

License/Registration/Certification: Basic Life Support (BLS) Certification, required

Experience:

Skills & Competencies:

Grider Support Services, LLC. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.