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Front Desk Coordinator in Glenview, Illinois at Options Medical Weight Loss

NewSalary: $16.00 - $18.00/hrEmployment Type: Full-TimeExperience Level: 1-2 YearsMinimum Education: H.S. Diploma/Equivalent
Options Medical Weight Loss
Glenview, Illinois, 60025, United States
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Job Description

Position Description: Summary

We are seeking a professional and highly organized Front Desk Coordinator to serve as the first point of contact for patients within our medically supervised weight management and hormone optimization clinics. This role plays a critical part in delivering exceptional patient experience while ensuring smooth daily clinic operations. The Front Desk Coordinator is responsible for managing scheduling, confirming calls, patient check-in/check-out, and administrative workflows that support both clinical and operational efficiency. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, patient-centered environment.
Position Responsibilities: Essential Job Functions

  • Greet patients warmly and professionally, checking them in and out efficiently to ensure a positive clinic experience.
  • Manage patient flow throughout the day to minimize wait times and support smooth clinic operations.
  • Schedule, reschedule, and confirm patient appointments via phone, email, and text for Medical Providers and Health Coaches.
  • Handle inbound and outbound calls, following established scripts and communication protocols to ensure consistency and professionalism.
  • Answer general patient questions and route clinical or program-specific inquiries to the appropriate team members.
  • Process payments, ring up retail purchases, and reconcile the point-of-sale system at the end of each day.
  • Scan, file, and maintain patient paperwork and documentation in compliance with HIPAA and company standards.
  • Track and maintain inventory of medical and retail supplies to support daily clinic operations.
  • Maintain cleanliness and organization of the front desk, waiting area, restroom, and common clinic spaces.
  • Collaborate with the Clinic Manager and Medical Provider to support efficient clinic flow and an exceptional patient experience.
  • Perform other related duties in support of the organization’s mission.
Competencies:
  • Strong interpersonal and customer service skills.
  • High level of organization and attention to detail.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Professional demeanor and polished communication skills.
  • Comfort working with technology, scheduling systems, and EMR platforms.
  • Reliable, punctual, and team-oriented.
Required Education/Experience : Required Education and Experience - Required Education and Experience

  • High school diploma or equivalent required.
  • 1+ year of experience in customer service, administrative support, medical office, or retail environment preferred.
  • Experience managing schedules and processing transactions strongly preferred.
  • Preferred Education and Experience
  • Experience in a healthcare, medical spa, weight loss, or wellness setting.
  • Familiarity with EMR systems and point-of-sale platforms.
We Offer:
  • Medical (Employer supplemented)
  • Dental
  • Vision
  • Parental PTOEmployer-paid short-term disability
  • Paid Time Off (PTO)

    Long-Term Disability

    FSA - Flexible Spending Account - Dependent Care

    EAP - Employer Assistance Program

    Ongoing Team Building Events and Experiences

    Employee recognition and rewards program

    Generous discount on Options Medical Services and Products (40%)

    Promotion and Career Growth Opportunities

Job Location

Glenview, Illinois, 60025, United States

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