Access Services Associate (Part-Time) in Gurnee, Illinois at Warren-Newport Public Library

Do you love helping people and making a difference in your community? If you are an energetic people-person who enjoys helping others, taking initiative, and creating a welcoming experience, this may be the job for you!

As an Access Services Associate (hourly non-exempt range between $18.02 to $20.73 DOE) , you'll work an average of 16 weekly hours including two weekend shifts per month. The weekly schedule is Monday from 9:00 a.m. to 1:00 p.m., Tuesday from 5:00 p.m. to 9:00 p.m., and Wednesday from 9:00 a.m. to 1:00 p.m. Weekend hours are Saturday from 9:00 a.m. to 5:00 p.m. and Sunday from 1:00 p.m. to 5:00 p.m. (Sunday hours are from Labor Day to Memorial Day and are paid at time and half).

As one of the first faces patrons see when they enter the library, you will help set the tone for a positive and welcoming visit. Each week, you will:

• Provide exceptional customer service to library patrons, assisting them with various library services and resources.
• Operate the Welcome Desk efficiently, processing check-outs, check-ins, renewals, and holds.
• Handle cash register transactions accurately and responsibly.
• Assist patrons with locating materials, checking out and returning items, and answering basic reference questions.
• Address patron inquiries, complaints, overdue materials, and lost items professionally and promptly.
• Renew library materials and issue library cards while ensuring patron privacy.
• Shelve materials accurately and efficiently.
• Assist in keeping the library clean and organized.
• Assist with library displays, promotions, and the preparation of materials for outreach visits.
• Assist with various tasks as needed to support the Access Services department, such as picking up from the remote drop or filling in for outreach visits.

Part-Time Benefits Include:

• Paid time off in accordance with the Paid Leave for All Workers Act (PLAWA)
• Voluntary 457 Retirement Plan participation

Perks & Work Environment:

• Access to the Employee Assistance Plan (EAP)
• Casual dress code
• Access to a staff lounge
• Monthly staff events

Education:

• High school diploma or equivalent.

Experience:

• High-level customer service experience.

Additional Requirements:

• Clean driving record
• Driver's license in good standing to meet insurability requirements for driving library vehicles.
• Strong organizational skills, attention to detail, and excellent communication abilities.

Work Environment & Physical Demands

• The role involves a mix of sitting, standing, and walking.
• Frequent interaction with the public is expected.
• Ability to lift and carry light materials (up to 40 lbs).
• We are committed to providing reasonable accommodation for qualified individuals.

How to Apply

Applications must be submitted through the Warren–Newport Public Library District online application system. Please visit www.wnpl.info, select About, and click Jobs at WNPL.

Applicants applying through our website will receive emails from recruiting@talent.paylocity.com and should add this address to their safe sender list.

Applicant Assistance

Warren–Newport Public Library District complies with the Americans with Disabilities Act (ADA) and is committed to providing reasonable accommodation to job applicants with disabilities. If you need assistance completing the application process or require an accommodation due to a disability, please contact Human Resources at hr@wnpl.info.

Equal Opportunity Employer

Warren–Newport Public Library District is an equal opportunity employer. Qualified applicants are considered for all positions without regard to race, color, sexual orientation, national origin, gender, disability, marital status, military status, or any other legally protected category.

Application Inquiries

Applications and resumes are accepted for posted positions only. Due to the volume of applications received, the Library is unable to respond to phone, email, or in-person inquiries regarding application status.