Human Resources Employee Services Administrator in Lancaster, Pennsylvania at Fulton Bank

Requisition ID: 2026-24067
Category: Human Resources
# of Openings: 1
Position Type (Portal Searching): Full-Time
Corporate Headquarters
Lancaster
FLSA Status: Non-Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time, hybrid career opportunity based out of our Corporate Headquarters location in Lancaster, PA.

The Employee Services Administrator is part of the HR Employee Services Group that provides excellent service to internal and external customers through HR call and contact center. Responsible for providing daily support and acting as the subject matter expert for one of the following main functions: onboarding, employee changes, communications and knowledge management, general operations or benefits. Collaborate with direct team members, Payroll, HR Systems and other areas of Human Resources when there are changes or complications that impact the employee or ESG workflow. Responsible for continuous improvement of assigned role with a focus on the digital employee experience.

Responsibilities

• Coordination of the entire pre-hire process for new employees including new hire communications, background screening adjudication, and coordination of day 1 logistics and processing. First point of contact for new hire and hiring manager inquiries. Responsible for onboarding of new directors and coordination of temporary agency requests. Supports the new hire orientation and referral programs.
• Responsible for timely review, escalation and processing of employee changes, including internal onboarding. Partners with HR Business Partners, Talent Acquisition Adivisors, Payroll and IT to ensure accuracy of internal onboarding and employee job/salary changes. Supports employee offboarding process and is the first point of contact for HR Business Partners, exiting and terminated employees, and managers for offboarding inquiries. Responsible for creation of requisitions requests that are submitted through the Post My Job process.
• Responsible for research, triage and timely response of all Tier 1 inquiries that come in through the HR email box, ticketing system and live bot. Escalates Tier 2 and Tier 3 inquiries to the appropriate HR member. Administrator for the HUB and HR Chat Bot performance management. Responsible for ensuring timely updates and accuracy of employee communications and resources. Supports the social media promotions and new hire roundtable program. Responsible for research, triage and timely response of all Tier 1 inquiries that come in through the HR email box, ticketing system and live bot. Escalates Tier 2 and Tier 3 inquiries to the appropriate HR member. Administrator for the HUB and HR Chat Bot performance management. Responsible for ensuring timely updates and accuracy of employee communications and resources. Supports the social media promotions and new hire roundtable program.
• Responsible for supporting time and attendance processing requests, updates and Tier 1 inquiries. Escalates Tier 2 time and attendance inquiries to HR Operations Specialist. Supports SAFE Act administration and compliance. First point of contact for various ESG duties and programs including verifications of employment, labor law poster compliance, parking and invoice administration, record retention and employee file requests , scholarship program and tuition reimbursement program.
• Responsible for providing direct support to the Benefits team for various items related to medical enrollment, changes and deductions, 401k administration, Worker’s Compensation, and leave of absence administration. First point of contact for Tier 1 Benefits inquiries received through ESG email, tickets or call center. Provides updates and changes to Benefits HUB resources and ChatBot. Coordinates the wellness reimbursement program.

Qualifications

Education

High School Diploma or equivalent. Specialty: Does not apply at this level. (Required)

Bachelor's Degree or the equivalent experience. Specialty: Human Resources, Business Administration, or Organizational Behavior and Development. (Preferred)

Experience

3 or more years customer service experience in a call center, email, or personal environment. (Required)

2 or more years working within a Human Resources department providing support for HRIS/Data Management, employee onboarding, benefits administration, payroll administration and/or time system administration. (Required)

Certifications

Society of Human Resources Management Certification. (Preferred)

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank (Fulton) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.