Software Support Engineer I in Denver, Colorado at Actabl
NewEmployment Type: Full-Time
Actabl
Denver, Colorado, United States
Posted on
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Job Description
You’re excited about this opportunity because you will:
Unpacking What We’re Looking For
We’re excited about you because you have:
Work Environment:
Actabl Around the World:
Preview Your Team Member Experience
Total Rewards At-a-Glance:
Health & Wellness
Financial Wellbeing
Flexibility & Time Off
As a Software Support Engineer I, you will be responsible for providing foundational technical support directly and indirectly to customers, assisting in troubleshooting basic technical issues, and learning about the successful implementation and use of our software solutions. You will work closely with senior team members to develop your technical and customer service skills.
Typical Functions:
- Respond to and resolve basic client support tickets in a timely and efficient manner, following established procedures and striving for customer satisfaction.
- Assist with basic SQL queries for troubleshooting and data validation under guidance, escalating more complex database-related issues to senior engineers.
- Review basic C# code snippets to identify simple issues, escalating more complex technical problems with clear documentation to senior team members.
- Participate in client calls ~20% of the time to assist with data collection, support, and any needed setup support on tickets, ensuring that client needs are addressed in a timely and professional manner.
- Assist in documenting basic user issues and gathering information that may contribute to user stories and requirements for development teams.
- Explore and apply AI tools in your day-to-day work, finding new ways to simplify tasks, accelerate outcomes, and elevate your effectiveness.
- Assist in the creation and maintenance of basic process documentation under the guidance of senior team members.
- Collaborate with Product Owners (POs) and Development teams on less complex issues, learning the process of contributing to the development lifecycle.
- Participate in training and educational opportunities to build foundational knowledge of the product and develop core technical skills for career growth.
Unpacking What We’re Looking For
We’re excited about you because you have:
- A Bachelor’s degree in Computer Science, Engineering, a related degree, or equivalent relevant experience.
- A background in a technical support role or equivalent role pertaining to the assisting of customers.
- Basic understanding of C# and SQL concepts. Exposure to APIs is a plus.
- Developing interpersonal skills with a willingness to be cooperative, courteous, flexible, and positive.
- Ability to learn how to organize and prioritize basic workload under supervision.
- Developing capability to interact with clients professionally and provide basic customer service following established guidelines.
- Willingness to be a reliable team player who is punctual, engaged, and eager to contribute.
- Developing problem-solving skills with the capacity to follow documented troubleshooting steps.
- Ability to work effectively both independently on assigned basic tasks and collaboratively within a team environment, seeking guidance when needed.
- You apply strong critical thinking when working with AI-generated output. You use AI responsibly, with a basic understanding of security, privacy, and ethical data-handling considerations, and you know how to keep sensitive information safe when using AI tools.
Key Competencies:
- Developing communication, organization, and basic task prioritization skills.
- Eagerness to learn how to work effectively within a team and support team goals.
- Basic time management skills for assigned tasks.
- Foundational communication and interpersonal skills, with a willingness to learn how to collaborate effectively with cross-functional teams under guidance.
We try to be specific about the experience we believe you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you!
Work Environment:
This is a hybrid position and will be part of our Denver office with an expectation of working three days (Tuesday-Thursday) in-office and two days (Monday & Friday) remote. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.
We are a hybrid friendly workplace with our main office in lower downtown Denver and with additional office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team.
Preview Your Team Member Experience
Total Rewards At-a-Glance:
All Actabl full-time team members and their dependents based in the United States are able to receive the following benefits starting on the first of the month following the first day of employment:
- Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
- Employer-paid life & AD&D, short-term disability & long-term disability
- Discounted pet insurance plans through Wishbone
- Employee Assistance Program (EAP) services available to employees & their dependents
- On-site gym available for free use at Denver office
Financial Wellbeing
- Competitive base salary with bonus structure
- Healthcare spending accounts with employer contributions
- 401(k) plan with an employer match of up to 4%
Flexibility & Time Off
- Unlimited discretionary time off hours to be used when needed
- 10 observed US federal holidays throughout the year
- Winter recess for all Actabl employees between December 24th-January 2nd
- 12 weeks of parental leave for both birthing & non-birthing parents
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Job Location
Denver, Colorado, United States
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