Systems Engineer in Lenexa, Kansas at GSP Marketing Technologies

The Systems Engineer is the lead technical resource for our Lenexa, KS location. This person owns IT at the site from end to end: the local network, servers, desktops, printers, and the software used in production and in the office. Beyond the site, they help look after the company-wide network and cloud environment, and triage incoming IT support requests, resolving them directly or routing them to the right team. This is a hands-on role for someone who is as comfortable at a user's desk as in a server room or working a support queue.

Location IT Ownership

• Serve as the primary on-site IT resource for the Lenexa location, owning its network, servers, desktops, and software.

• Build, configure, and maintain on-site servers, including setup, patching, backups, and hardware replacement.

• Manage the location network, including switches, firewalls, wireless, cabling, and internet connectivity.

• Install, configure, and support location software, including production, prepress, and print-related applications.

• Manage IT equipment for the site, including inventory, setup, and retirement, and provide input on purchases.

• Work with vendors and service providers to resolve site issues and coordinate repairs.

Desktop and End-User Support

• Provide hands-on support for desktops, laptops, printers, phones, mobile devices, and peripherals.

• Set up and image new computers, and handle user onboarding and offboarding, including accounts, access, and equipment.

• Troubleshoot operating system, Microsoft 365, and business application issues for on-site and remote users.

• Guide and train users on the effective use of company technology.

Service Desk and Support Triage

• Monitor the IT support queue, triage incoming requests, and set priorities.

• Resolve issues directly where possible, and route others to the right internal team or vendor with clear notes.

• Act as an escalation point for complex technical problems.

• Track tickets through to resolution and keep users informed.

• Spot recurring issues and fix the underlying cause, not just the symptom.

Company Network and Infrastructure

• Help maintain the company-wide network, including multi-site connectivity, VPN, and remote access.

• Support cloud infrastructure and services, including Microsoft 365, Azure, and identity management.

• Support network and security appliances such as firewalls, load balancers, and web application firewalls.

• Monitor system health, performance, and availability, and respond to alerts and outages.

• Carry out patching, upgrades, and technology refresh work across servers and endpoints.

Security, Backup and Continuity

• Maintain endpoint protection, user access controls, and security best practices.

• Manage backups and help test disaster recovery and business continuity plans.

• Take part in security incident response and remediation.

Documentation and Reporting

• Maintain documentation for systems, network diagrams, configurations, and procedures.

• Provide status updates and ad hoc reports to management.

• Take part in after-hours maintenance and on-call support as needed.

Education and Experience:

• 3+ years of IT experience covering desktop support, systems administration, and networking.

• Experience as the main IT resource for a site or small team preferred.

• Experience supporting manufacturing, printing, or production environments is a plus.

• Technical certifications preferred.

Qualifications, Skills, Abilities and Competencies:

Technical Skills

• Windows desktop and server administration, including building and maintaining servers.

• Microsoft 365, Active Directory, and cloud identity administration.

• Networking, including switching, routing, firewalls, wireless, VPN, and remote access.

• Virtualization, backup, and recovery tools.

• Cloud platforms, preferably Microsoft Azure.

• Endpoint management and security tools.

• Help desk and ticketing systems.

• PowerShell or other scripting experience is a plus.

• Basic SQL knowledge is a plus.

Competencies

• Strong troubleshooting and problem-solving skills.

• Excellent customer service with users at all technical levels.

• Able to explain technical issues in plain language, to individuals and to groups.

• Able to prioritize and handle multiple tasks in a fast-paced environment with frequent interruptions.

• Self-motivated and able to work independently as the on-site IT lead, while collaborating with the wider IT team.

• Keeps clear and accurate documentation.

• Contributes to a strong, positive team spirit and aligns with GSP values.

Physical Demands:

• Work on site at the Lenexa location, in both office and manufacturing areas.

• Occasional travel to other company locations as needed.

• Extended periods of computer work.

• Lift and move equipment up to 50 pounds.

• Stand, walk, bend, kneel, and reach when installing or servicing equipment.