Account Manager in Fitchburg, Massachusetts at Clayens US LLC
Explore Related Opportunities
Job Description
About Company:
"A World of Opportunities"Committed to an industry that combines innovation and responsibility, we embody our slogan on a daily basis: "A World of Opportunities". Trust, Reputation, Integrity and Rise are strong values that make up Clayens' DNA!
About the Role:
At Clayens, the Account Manager serves as the primary link between the company and its customers, managing key client relationships, driving revenue growth, and ensuring operational alignment, negotiating terms, coordinating internal teams (Quality, Ops, Supply Chain) for seamless execution, and resolving escalations to meet client needs and profitability goals.
Supervisory Responsibilities:
Duties/Responsibilities:
- Client Relationship Management: Build strong, long-term partnerships with key manufacturing clients, acting as their main point of contact and trusted advisor.
- Business Growth & Strategy: Develop and execute account plans, identify new opportunities, analyze market trends, and drive sales growth and margin improvement.
- Contract & Financial Management: Negotiate complex service agreements, manage pricing, track KPIs, oversee forecasts, and manage financial aspects like budgets and cost savings.
- Cross-Functional Coordination: Liaise with internal departments (Engineering, Quality, Production, Logistics) to ensure customer requirements are met and issues are resolved.
- Operational Oversight: Monitor production, quality, and delivery performance, leading escalations and implementing continuous improvement initiatives with contract manufacturers.
- Reporting: Prepare and present account status, sales activities, financial performance, and strategic reviews (QBRs) to stakeholders and clients.
Qualifications and Experience:
Physical Requirements:
Scan to Apply
Just scan this QR code to apply from your phone.
- Fast
- Easy
- Apply on the go