Multi-Unit Manager | Orange County in Newport Beach, California at SusieCakes

Multi-Unit Manager | Orange County

SusieCakes has 32 bakeries across CA, TX, TN & OKC. We bake from scratch daily using the finest ingredients.

We're hiring a Market Leader with:

• 5+ years in bakery/restaurant/retail leadership
• Passion for guest experience & team development
• Strong work history & desire to grow

Salary: year Schedule: Tuesday-Saturday Apply today to join our sweet team!

At SusieCakes, we make old-fashioned, sentimental dessert favorites just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. Connecting through Celebration is our purpose and what we strive for every day with our team members, our guests and our community.

Our bakeries are lively and bustling with genuinely friendly people who have the hospitality gene. They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

The Market Leader oversees a group of bakeries, driving operational and financial results and guest satisfaction by leading, developing and inspiring bakery teams.

RESPONSIBILITIES

Operations

• Ensures bakeries operate flawlessly and deliver on the Annual Operating Plan

• Builds genuine guest connections, delivers world class hospitality and holds teams to the same standard
• Conducts regular bakery visits to check product quality, presentation, production and team standards

People

• Develops quarterly staffing plans for each bakery based on forecasted sales
• Recruits, selects and retains managers and team members who reflect our standards and values
• Builds succession plans and develops high-potential team members
• Completes performance reviews and coaches, counsels and holds teams accountable, including disciplinary action when needed
• Leads market-wide training to support team member development and career growth

Financial

• Owns the P&L for their bakeries, driving sales and managing costs
• Coaches and motivates teams to hit sales, labor and cost of goods goals
• Contributes to the budget planning process
• Approves labor schedules and bi-weekly payroll in line with sales forecasts and labor budgets

Safety and R&M

• Ensures proper safety procedures are being followed
• Maintains a clean and sanitary environment in accordance with bakery and health department standards
• Ensures pest elimination and chemical safety standards are consistently maintained
• Monitors and advises on unscheduled bakery maintenance as needed

Communication

• Reviews leadership meeting minutes and follows up as needed
• Reads bakery communications daily and follows up as appropriate

LEADERSHIP ATTRIBUTES:

• Leads with integrity and high ethical standards
• Creates an environment that engages and develops team members
• Takes personal accountability and holds team members to the same standard
• Solution-oriented and plans ahead for staffing and market needs

QUALIFICATIONS:

• 5-8 years of multi-unit management experience
• 10-15 years of business experience, preferably with luxury brands in hospitality, food service and/or retail
• Experience building budgets, setting targets and business planning
• Proven operations track record in a fast-paced, growing environment
• Schedule flexibility to meet business needs
• Proficient in Microsoft Office
• Up to 20% overnight travel

PHYSICAL REQUIREMENTS:

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Able to safely use bakery equipment
• Able to lift and carry up to 50 pounds
• Able to taste products for quality assurance
• Must have reliable transportation

EDUCATION:

Undergraduate degree in business or hospitality management preferred

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws.