Customer Service Supervisor in Phoenix, Arizona at SunSource

The Customer Service Supervisor is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.

Support customers and outside sales representatives with product and service inquiries.
Process requests related to:
Pricing and quotations
Product availability and delivery schedules
Order status updates
Returns and credits
Order expedites
Product literature and documentation
Provide technical product assistance and support when appropriate.
Maintain accurate records and documentation within company systems.
Work collaboratively with sales, operations, and vendor partners to resolve customer issues efficiently.
Deliver a high level of customer service while meeting departmental performance expectations.
Qualifications