Service Writer (Heavy Civil Construction) in West Jordan, Utah at Sterling Construction Company, Inc.

NOW HIRING A SERVICE WRITER TO JOIN OUR TEAM.

The Service Writer supports the Shop Manager, working with project teams to coordinate equipment service requests. Issues department purchase orders. Helps coordinate internal and external transportation of equipment.

With over 50 years of delivering complex, high-impact infrastructure and mission critical projects, we bring the experience, resources, and proven execution needed to complete our work safely, efficiently, and to the highest standards of quality.

RLW offers challenging career opportunities, extensive training and employee development to grow your career and thrive under the Ralph L. Wadsworth reputation for excellence. We offer amazing benefits and supply you with the tools needed to maximize your growth and potential.

Benefits include:

1. Competitive Pay
2. Paid Time Off (PTO)
3. Holiday Pay
4. Medical, Dental, and Vision Insurance
5. Retirement Plan - 401K, employees will receive a company contribution up to 5%
6. Tuition Reimbursement
7. Growth and Career Advancement

Essential Duties and Responsibilities include the following;

• Answer incoming calls, emails, texts, etc. in a timely manner

• Handle all incoming equipment service requests ensuring deadlines are met

• Manage equipment preventative maintenance schedules, track & maintain equipment hours

• Issue purchase orders

• Coordinate internal and external transportation of equipment

• Equipment tracking – Equipment Move Logs

• Keep Shop Manager and Division Manager informed of equipment-related issues and repairs

• Maintain, manage and enter relevant vendor relationships

• Assist Shop Manager with repair and maintenance spend analysis

• Assist Shop Manager with repair and maintenance decision making

• Input requests into Tenna and/or manage Tenna requests and other Telematics platforms

• Maintain / Organize Filter & Parts Inventory

• Manage equipment decals

• Manage OnStar Diagnostic issues with Shop Foreman

• Review Shop timecards weekly for accuracy

• Additional duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or two or more years’ related experience and/or training; or equivalent combination of education and experience.

1. Previous experience in service writing, customer service, or related roles in the equipment or automotive industry is preferred but not required.
2. Strong organizational skills and attention to detail.
3. Excellent written and verbal communication skills.
4. Proficiency in using service software and computer systems.
5. Ability to work in a fast-paced environment while maintaining a professional demeanor.

Language Skills

Ability to read (in English), analyze and respond to technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from co-workers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.

We are an equal opportunity employer: We do not discriminate based on race, color, national origin, religion, creed, sex, sexual orientation, gender identity, disability, age, genetic information, marital status, military status, membership or activity in a local human rights commission, or status with regard to public assistance, or any other characteristic protected by applicable law. #LI-KM1