Sr. Software Engineer, Customer Retention in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Software Engineer, Customer Retention in United States.

This role offers the opportunity to shape and scale high-impact customer retention systems within a fast-growing digital health and wellness environment. You will design and build full-stack, distributed systems that power personalized customer experiences across web and mobile platforms. Working at the intersection of product, engineering, and customer engagement, you will contribute directly to improving user retention, satisfaction, and long-term platform value. The position involves deep technical ownership across microservices, front-end experiences, and backend infrastructure in a cloud-native ecosystem. You will collaborate closely with product managers, designers, and engineers to translate customer insights into scalable technical solutions. This is a high-visibility engineering role for someone passionate about building reliable, performant systems that directly influence customer lifecycle outcomes.

• Lead the design and development of scalable, high-performance full-stack systems that support customer retention initiatives and personalized user experiences.
• Architect and maintain distributed microservices and backend systems to ensure reliability, scalability, and seamless cross-platform integration.
• Collaborate with product and design teams during discovery to evaluate feasibility, prototype solutions, and refine feature definitions.
• Implement observability frameworks including logging, monitoring, and alerting to ensure system health and operational excellence.
• Break down complex technical initiatives into actionable engineering tasks and drive execution across cross-functional teams.
• Mentor engineers through code reviews, technical guidance, and promotion of engineering best practices and design patterns.
• Continuously improve system performance, identifying and resolving bottlenecks while enhancing platform scalability and reliability.
• Contribute to hiring, onboarding, and knowledge-sharing initiatives to strengthen overall team capability.

• 7+ years of professional software engineering experience, including shipping production-grade systems.
• 3+ years of experience in distributed backend systems and microservice architectures, ideally within an eCommerce or consumer-facing environment.
• Strong full-stack development skills, including experience with React, Next.js, GraphQL, Node.js, and modern front-end frameworks.
• Strong backend and infrastructure knowledge, including experience with cloud platforms such as AWS and Kubernetes.
• Experience building scalable web and mobile applications, with strong preference for React Native experience on iOS and Android.
• Proficiency with relational databases such as PostgreSQL and experience with caching systems like Redis.
• Strong understanding of CI/CD pipelines, testing strategies, and agile development methodologies.
• Excellent problem-solving, communication, and cross-functional collaboration skills, with the ability to operate independently in fast-paced environments.

• Competitive salary range of $170,000–$200,000 USD, plus equity compensation.
• Comprehensive health coverage including medical, dental, vision, and parental leave.
• Unlimited paid time off, company holidays, and dedicated mental health days.
• Employee Stock Purchase Program and 401(k) with employer matching.
• Fully remote work environment with flexible scheduling.
• Offsite team retreats and collaborative in-person gatherings.
• Strong focus on wellness, inclusion, and employee belonging.
• Opportunity to work on impactful products improving healthcare accessibility and customer experience.