Senior Implementation Specialist in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Implementation Specialist based in the United Kingdom.

As a Senior Implementation Specialist, you will guide enterprise customers through successful software onboarding, implementation, data migration, and training. You’ll take ownership of end-to-end implementation projects, coordinating stakeholders, managing timelines, and ensuring a smooth transition to new workflows. Acting as a trusted consultant and change management partner, you’ll help customers optimize their operations, drive adoption, and realize measurable business value. You’ll collaborate closely with cross-functional teams to deliver a seamless customer experience and share insights that improve the product and implementation process. In a remote-first, globally distributed environment, you’ll have the opportunity to work with experienced colleagues while using AI tools and automation to make implementation work more efficient.

• Lead end-to-end implementation projects for enterprise customers, developing project plans, tracking milestones, and ensuring deliverables are completed on schedule.

• Coordinate with executive sponsors, firm administrators, and end users to align expectations, establish responsibilities, and maintain accountability.

• Facilitate onboarding activities, including kickoff meetings, process reviews, configuration workshops, and tailored training sessions.

• Advise customers on workflow design, operational best practices, and change management strategies to improve adoption and business outcomes.

• Guide customer teams through organizational and process changes, addressing resistance and encouraging engagement with new ways of working.

• Support accurate data migration by importing contacts and work items and using Excel and other tools to validate data quality and completeness.

• Identify potential project delays, adoption challenges, and implementation risks early, taking proactive steps to keep projects on track.

• Collaborate with Sales, Customer Success, Product, and Support teams to coordinate customer handoffs and communicate feedback.

• Demonstrate customer value and return on investment while establishing a foundation for long-term success.

• Use AI tools, including ChatGPT and AI-powered workflow automation, to improve project planning, customer communications, and process efficiency.

• 3–5+ years of experience in B2B SaaS implementations, including at least 2 years of end-to-end technical implementation experience.

• Strong project management skills, with the ability to oversee multiple customer implementations simultaneously.

• Confidence working directly with customers, facilitating workshops, and engaging with senior stakeholders.

• Excellent communication and presentation skills, including the ability to explain technical concepts in clear, actionable terms.

• A consultative mindset, combining active listening with the confidence to challenge existing processes and recommend improvements.

• Strong attention to detail and a commitment to accurate data handling, reliable execution, and follow-through.

• Comfort working with data, systems, software configuration, and migration processes.

• Resilience, adaptability, and the ability to thrive in a changing, fast-paced environment.

• Ability to work remotely, manage time independently, and maintain progress across multiple projects.

• Experience in accounting or tax, familiarity with workflow or project management software, enterprise onboarding, change management frameworks, or a high-growth SaaS environment is an advantage.

• Hands-on experience with the platform used by the partner company is beneficial but not essential.

• Base salary: £64,000–£70,000 GBP.

• Flexible working hours and remote-work support.

• Commuter and work-from-home benefits.

• A home office equipment allowance or selection menu to help create a productive workspace.

• Up to five weeks of paid vacation.

• Up to 10 wellness days.

• Generous parental leave.

• Employee Assistance Program.

• Learning and development opportunities.

• Cultural activities, company offsites, and access to a social club.

• Opportunities to collaborate with an experienced, high-performing international team.

• A collaborative and inclusive work culture with regular feedback and investment in employee development.

• Opportunities for career progression and internal promotion based on performance.

• Performance-based compensation benchmarked against global markets.