Can I apply directly for this job on this page?

Yes, you can begin your application on this page using a quick form. You'll then be redirected to the employer's career site to complete the full application process.

What is the role of a Customer Transition Coordinator at Daxko?

The Customer Transition Coordinator position at Daxko is a Full-Time opportunity in the relevant field.

Where is this Customer Transition Coordinator job located?

Birmingham, Alabama, 35203, United States

What industry does this Customer Transition Coordinator position belong to?

This role spans multiple industries.

What is the expected salary for this Customer Transition Coordinator job?

Compensation will be discussed during the hiring process.

Customer Transition Coordinator job near me in Birmingham, Alabama at Daxko

When a customer decides to part ways with Daxko, this role makes sure they leave with their dignity, their data, and their goodwill intact. You'll own the full offboarding experience for departing customers, coordinating everything from final invoicing to data exports while keeping the relationship warm enough that the door stays open for the future. This role reports to the Senior Director, Technical Services.

What you'll do

Own the full offboarding lifecycle for customers leaving our Nonprofit and Club software, from first notice to final sign-off
Serve as the customer's main point of contact during their exit, keeping communication clear and response times fast
Build relationships with departing customers that preserve goodwill and leave the door open for re-engagement
Partner with Sales, Customer Success, Implementation, Finance, Product, and Technical Support to keep the transition seamless across teams
Coordinate data exports, final invoicing, and service deactivation so nothing falls through the cracks
Track every transition detail in our CRM and task systems, keeping accurate records from start to finish
Gather feedback from departing customers and share insights that help other teams improve
Spot chances to improve the offboarding process and help build a stronger standard journey over time

What you'll bring

Two or more years in a customer-facing role
Strong communication skills and the ability to build rapport quickly, even in difficult conversations
A detail-oriented, organized approach to managing multiple moving pieces at once
Comfort working across teams in a fast-paced, evolving environment
Experience with CRM tools such as Salesforce

Nice to have

Experience in the boutique fitness market or working with Nonprofit and Club businesses
Background in customer success, customer service, or account management
Project management experience

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

🏝 Flexible paid time off

⚕️ Affordable health, dental, and vision insurance options

💪 Monthly fitness reimbursement

🤑 401(k) matching

🍼 New-Parent Paid Leave

👖 Casual work environments

🏡 Hybrid and Remote work

All your information will be kept confidential according to EEO guidelines.

#LI-Hybrid

Customer Transition Coordinator in Birmingham, Alabama at Daxko

Explore Related Opportunities

Job Description

Scan to Apply

Job Location

Frequently asked questions about this position

Similar Jobs In Birmingham, Alabama

DISPATCHER

ADC Attendant

Customer Service Coordinator

Stop Building Someone Else's Dream - Remote Opportunity

Team Member