Housing Front Desk Manager - Tooele in Tooele, Utah at Friends of Switchpoint Inc

Housing Front Desk Manager

Full-Time

$20/hour

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

OUR MISSION To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

OUR VISION Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:

• Golden Rule: To treat all people as we ourselves would wish to be treated.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity: To do what we say we do.
• Transparency: To be open and honest in our relationships.

OUR MOTTO: It Takes All of Us to end homelessness.

PURPOSE:

The Housing Front Desk Manager is responsible for the hiring, training, scheduling, and supervision of the tenant support team at Harris Tooele CRC, while also managing daily operations at Vine Street Housing. This role ensures safe, smooth, and resident-focused operations by modeling Switchpoint’s values and collaborating with both internal teams and community partners such as EMG and the Tooele Housing Authority. This role is a key part of the leadership team, maintaining a supportive and accountable environment for residents and staff, while ensuring program success and compliance with Switchpoint standards.

JOB RESPONSIBILITIES:

Facility & Staff Management

• Hire, train, and supervise tenant support staff.
• Conduct regular check-ins, coaching sessions, and performance reviews.
• Ensure shift coverage through proactive scheduling and minimal overtime.
• Provide coverage during staffing shortages as needed.
• Promote and uphold all organizational policies, procedures, and safety standards.
• Hold staff accountable to performance, professionalism, and values.

Resident Engagement & Support

• Respond to resident concerns, mediate conflicts, and de-escalate situations.
• Hold residents accountable to lease agreements; issue warnings or reports as necessary.
• Coordinate with case management to support individual resident progress.
• Partner with EMG, Tooele Housing Authority, and other organizations to meet housing and support needs.
• Organize resident engagement activities to promote community and stability.

Operations & Administration

• Assist with room turnovers and fill housing vacancies efficiently.
• Monitor inventory and order supplies for both Harris and Vine Street.
• Report facility maintenance issues in a timely manner.
• Assist Site Manager and Assistant Site Manager in daily operations and planning.
• Ensure compliance and preparedness for internal and external audits.
• Support budget awareness and cost-saving practices.
• Immediately report any critical incidents to the appropriate leadership.

Collaboration & Leadership

• Work closely with case managers, site leaders, and third-party partners.
• Contribute to a positive, collaborative, and mission-driven team environment.
• Support and uphold Switchpoint's core values in daily interactions and decision-making.

QUALIFICATIONS:

Experience

• 2+ years of experience in hospitality or human services (low-income or vulnerable populations preferred).
• 1+ year of management or supervisory experience.

Skills & Abilities

• Strong team leadership and interpersonal skills.
• Excellent customer service and communication.
• Conflict resolution and problem-solving proficiency.
• Proficient in Microsoft Office Suite; able to learn new systems quickly.

Additional Requirements

• Must be available to work a flexible schedule, including weekends, holidays, and evenings.
• Strong commitment to Switchpoint’s mission, vision, and values.

Full-Time Employee Benefits:

(Eligible 1st of Month after 60-days)

Medical

Dental

Vision

Life & Disability

401k

EAP (Employee Assistance Program)

Compensation

Starting pay: $20/hourly

Full-Time Position

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

"Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint."