Network Customer Service Support 2 in Wayne, Pennsylvania at Genex Service LLC

Genex Service LLC
Network Customer Service Support 2

US--Remote

Job ID: 26-18881
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Responsibilities

Are you a problem-solving expert who thrives on turning challenges into solutions? Join our team as a Network Customer Service Support Specialist where you'll make a meaningful difference for our Auto, Workers' Compensation and Group Health clients every day.

As a Network Customer Service Support Specialist, you'll be the critical connection between our clients and the solutions they need. You'll navigate complex systems, uncover root causes, and deliver clear, effective resolutions that strengthen client relationships and showcase our commitment to exceptional service.

Champion Client Success

• Serve as a trusted advisor for clients, providers, and partners seeking assistance

• Transform inquiries into opportunities to demonstrate our expertise and dedication

• Craft personalized, effective responses that address the heart of each request

• Build lasting relationships through your attentive and solution-focused approach

Master Complex Problem Resolution

• Investigate multifaceted issues across various systems with detective-like precision

• Uncover root causes that others might miss through your analytical expertise

• Develop innovative solutions by connecting information across different platforms

• Coordinate with internal teams and external partners to implement comprehensive resolutions

Lead Through Excellence

• Tackle escalated issues with confidence and creativity

• Anticipate potential challenges before they impact our clients

• Maintain service excellence through proactive monitoring and reporting

• Exceptional Communication Skills: Ability to translate complex technical information into clear, actionable solutions via phone or email

• Analytical Problem-Solving: Talent for navigating multiple systems to uncover root causes and develop effective resolutions

• Client-Focused Mindset: Genuine commitment to understanding client needs and exceeding expectations

• Independent Initiative: Self-motivation to manage your workload while knowing when to collaborate or seek guidance

• Adaptability: Comfort with changing priorities and diverse challenges in a dynamic environment

Qualifications

• High School diploma or equivlant.

• 2-5 years of relevant experience in customer or client support. Preferred experience in the medical coding or insurance industry.

• Experience in a fast-paced, production environment.

• Customer Service experiences in a transaction based environment such as a call center or medical office preferred, demonstrating ability to be empathetic and compassionate via phone and email.

• Demonstrated ability to handle multiple assignments competently, accurately and efficiently.

• Ability to write clearly and effectively when communicating with all parties.

• Experience with Salesforce preferred.

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