The Path Registrar in Sheridan, Wyoming at Sheridan Memorial Hospital

ABOUT SHERIDAN MEMORIAL HOSPITAL

At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming’s stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully. Apply today and be part of Sheridan Memorial Hospital’s mission of excellence!

Benefits Include:

• Medical, Dental, and Vision Insurance


• Low deductibles and out-of-pocket costs


• Coverage begins the month after you start.


• Tuition Assistance: available after one year of employment


• Retirement Match: 6% match with full vesting after 3 years


• Generous PTO and Sick Time


• Employer-Paid Life Insurance


• Short-Term Disability Coverage


• Employee Assistance Program (EAP)


• Benefits and eligibility vary by position; exclusions may apply.

JOB SUMMARY

The Registrar serves as the primary point of contact for patients, visitors, caregivers, and community members presenting to The Path Behavioral Health Center for outpatient clinic appointments, crisis stabilization services, and related behavioral health care needs. This role is responsible for creating a welcoming, safe, and supportive environment while coordinating patient access functions including registration, scheduling, demographic and insurance verification, and communication with clinical teams. The Registrar supports Sheridan Memorial Hospital’s Revenue Cycle Team through accurate and efficient collection of patient information while maintaining professionalism, confidentiality, and excellent customer service in all interactions.
ESSENTIAL DUTIES

• Creates a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-registering, registering, routing or escorting patients, family or visitors.


• Accurately gathers necessary demographic, emergency and insurance information for pre-registration/registration on all patients.


• Performs courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians, and hospital staff, promoting excellent customer service in every interaction.


• Schedules patients for behavioral health clinic appointments.


• Conducts all activities with knowledge and understanding of Sheridan Memorial Hospital's mission and values, regulatory compliance requirements, payer requirements, EMTALA, HIPAA privacy and security requirements, the overall revenue cycle procedures and the hospital's policies.


• Explains consent forms, Patient Rights forms, and other hospital documentation as needed and obtains signatures on the forms and responds to all questions in a professional, non-judgmental manner.


• Performs the necessary financial clearance processes, i.e. eligibility, address and insurance verification with professional and excellent customer service.


• Demonstrates knowledge of the EMR, correctly scans documentation and alerts appropriate personnel of incorrect documentation.


• Maintains a professional atmosphere for patients, family members and staff.


• Proactively seeks solutions to address patient issues and concerns. Offers assistance without being prompted and takes initiative to perform other tasks during slow times. Actively participates in performance improvement.


• Escorts patients, family, caregivers and guests as necessary and provides physical assistance to patients who require additional assistance.


• Conducts limited cashiering duties to include receipt of patient payments, processing petty cash reimbursements and providing staff and guests with change.


• Communicates with the referring provider’s office, clinical department(s) and/or appropriate personnel to exchange necessary information to provide and receive reimbursement for services.


• Ability to work any day of the week, including holidays, to accommodate customer service needs.

POSITION QUALIFICATIONS – Education, Experience, & Licensure

• High school diploma or general equivalency diploma (GED).


• Minimum six months’ customer service experience, preferred.


• Knowledge of Insurances and Healthcare Billing, preferred.


• Keyboarding, filing, office procedure classes and/or experience, preferred.


• De-escalation training obtained within 1 year.

Additional Skills

• Strong communication, customer service, and professional phone skills.


• Proficient in Microsoft Office and EMR systems.


• Ability to multitask, prioritize, and maintain accuracy in a fast-paced environment.


• Demonstrates sound judgment, problem-solving, organization, and attention to detail.


• Maintains confidentiality and professionalism in stressful situations.


• Knowledge of medical terminology, registration processes, and hospital procedures preferred.


• Ability to build positive working relationships with patients, families, providers, and staff.
  
  

Specific demands not listed: Possible exposure to blood and / or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products. Pre-employment drug and alcohol screening is required.

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, sex, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here