Sr. Customer Success Manager - Government in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Success Manager - Government based in the United States.

This role is dedicated to supporting public sector and healthcare regulatory organizations in achieving mission-critical outcomes through technology-enabled compliance solutions. You will act as a strategic advisor to government agencies, regulatory boards, and departments of health, ensuring they fully realize value from complex SaaS platforms designed to improve safety, governance, and workforce compliance. The position requires deep engagement with senior public officials and stakeholders, translating technical capabilities into meaningful public-sector impact. You will own the full customer lifecycle, from onboarding through long-term retention, while driving adoption, trust, and measurable outcomes. Operating in a highly regulated and structured environment, you will navigate multi-layered organizations, policy-driven priorities, and compliance frameworks. This is a high-impact, relationship-driven role ideal for someone who thrives in complex government ecosystems and values purpose-driven work.

• Serve as the primary strategic partner for government agencies, regulatory boards, and public health departments, managing long-term relationships with executive-level stakeholders
• Develop and execute mission-aligned customer success plans that support regulatory objectives, compliance mandates, and public safety outcomes
• Lead onboarding, training, and enablement initiatives to ensure effective platform adoption across government users and stakeholders
• Monitor customer health, engagement, and usage data, translating insights into actionable recommendations and “state of agency” performance reporting
• Manage complex escalations and cross-functional issue resolution in collaboration with internal product, engineering, and government affairs teams
• Conduct executive business reviews to assess value realization, strengthen partnerships, and identify expansion or improvement opportunities
• Ensure consistent alignment between platform capabilities and evolving regulatory, compliance, and policy requirements

• 5+ years of experience in Customer Success, Account Management, or SaaS roles, with direct exposure to government, regulatory, or public sector clients
• Strong understanding of healthcare compliance, state agencies, regulatory boards, or professional licensing environments is highly preferred
• Proven ability to engage and influence senior government stakeholders, including executives and policy-level decision-makers
• Experience managing complex enterprise or public sector accounts with multiple stakeholders and long sales or procurement cycles (RFP environments)
• Strong communication skills with the ability to simplify technical concepts for non-technical and policy-driven audiences
• Demonstrated problem-solving ability with a proactive approach to risk identification, retention, and long-term relationship management
• Ability to work independently in a remote-first environment while managing complex, multi-layered customer portfolios
• Strong analytical mindset with the ability to interpret usage data and translate it into strategic insights

• Competitive compensation aligned with senior SaaS Customer Success roles in the U.S. market
• Comprehensive medical, dental, and vision insurance with multiple plan options
• 401(k) retirement plan with employer matching contributions
• Flexible PTO policy, including paid time off for volunteering, personal milestones, and parental leave
• Professional development budget to support continuous learning and career growth
• Lifestyle Spending Account (LSA) for wellness, work-from-home needs, and personal wellbeing expenses
• Flexible work arrangements supporting work-life balance in a remote environment
• Additional benefits such as employee assistance programs, financial planning resources, and wellness support