Evening Operations Manager DoubleTree Wichita KS in Wichita, Kansas at Hotel Equities

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Evening Operations Manager for the DoubleTree by Hilton Wichita Airport in Wichita Kansas.

Job Purpose:

The Hotel Evening Operations Manager is responsible for overseeing all hotel operations during the evening shift, ensuring exceptional guest service, efficient departmental performance, and compliance with company policies and standards. This position provides leadership and support to all departments, including Front Desk, Housekeeping, Food & Beverage, Maintenance, Security, and Guest Services, serving as the primary manager on duty during evening hours.

Qualifications and Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 3–5 years of hotel management or supervisory experience.
• Experience managing multiple departments in a hotel, resort, or hospitality environment.
• Strong knowledge of hotel operations, guest service standards, and property management systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to make sound decisions in a fast-paced environment.
• Proficiency in Microsoft Office and hotel management software.

This job requires the ability to perform the following:

Operational Leadership

• Supervise and coordinate the activities of all hotel departments during the evening shift.
• Serve as the Manager on Duty (MOD) and primary point of contact for operational issues, guest concerns, and emergencies.
• Ensure seamless communication and coordination between departments.
• Monitor staffing levels and adjust resources as needed to meet operational demands.
• Conduct property inspections to ensure cleanliness, safety, and presentation standards are maintained.

Guest Experience

• Ensure a high level of guest satisfaction through prompt resolution of guest concerns and service recovery situations.
• Respond to escalated guest complaints and make appropriate decisions to achieve positive outcomes.
• Maintain a visible presence throughout the hotel and interact regularly with guests.
• Ensure compliance with hospitality service standards and brand expectations.

Team Leadership

• Provide direction, coaching, and support to department supervisors and hourly staff.
• Promote a positive and professional work environment.
• Assist with employee training, performance management, and development initiatives.
• Enforce company policies, procedures, and standards consistently.

Financial and Administrative Responsibilities

• Monitor daily revenue activity and operational performance.
• Review and approve adjustments, discounts, refunds, and other guest account transactions within authorized limits.
• Assist in controlling labor costs and operational expenses.
• Complete required shift reports and communicate operational updates to senior management.

Safety and Security

• Ensure compliance with all safety, security, and health regulations.
• Respond appropriately to emergencies, accidents, and incidents.
• Coordinate emergency response procedures and documentation.
• Ensure security procedures are followed throughout the property.
  

• Primarily evening shift, including weekends, holidays, and special events as required.
• Must be available to respond to operational emergencies and business needs.

Success Measures

• Guest satisfaction scores and service recovery outcomes.
• Departmental compliance with operational standards.
• Employee engagement and retention.
• Effective resolution of guest and operational issues.
• Maintenance of a safe, secure, and well-managed hotel environment.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program