Client Care Advocate / Customer Care Specialist in Portland, Oregon at The Good Feet Store

About Us:

At The Good Feet Store, we believe in creating a positive impact, doing the right thing, and helping people live their best lives. For more than 24 years, we’ve helped clients improve their comfort and quality of life through personalized consultations and proprietary wellness products available exclusively in our retail stores.

As the leader in our industry, we continue to grow and open new locations. If you’re passionate about helping people and want to be part of a company with strong values and advancement opportunities, we’d love to hear from you.

Position Summary:

We are seeking a friendly, outgoing, and organized Client Care Advocate to join our Client Care team at our headquarters office in Tigard, Oregon.

This role is ideal for someone who enjoys speaking with people, thrives in a fast-paced environment, and genuinely cares about delivering an exceptional client experience. You’ll handle incoming calls, make outbound follow-up calls, and support clients with professionalism, empathy, and attention to detail.

Key Responsibilities:

• Respond to voicemails and social media
• Answer incoming client calls promptly and professionally
• Make outbound follow-up calls to clients
• Address client questions, concerns, and feedback with empathy and patience
• Maintain accurate records of all client interactions in our CRM system (salesforce)
• Update client accounts and contact information
• Collaborate with team members to ensure a high level of client satisfaction
• Participate in regular check-ins with the Client Care Manager

Required Skills and Experience:

• 3-5 Years of customer service or call center experience
• Excellent phone communication skills and a professional, friendly demeanor
• Strong verbal and written communication skills
• Intermediate proficiency with:
  • Microsoft Excel
  • Google Docs
  • Google Sheets
  • Google Slides
• Ability to multitask while maintaining strong attention to detail
• Organized and dependable with a solid work history
• Receptive to coaching and feedback
• Team-oriented and willing to support others
• Positive attitude and genuine desire to help clients

• Experience with Salesforce or other CRM platforms

Schedule Requirements:

• Full -time posiition
• Flexibility to work weekends and occasional non-standard business hours as needed

Compensation and Benefits:

• Generous Hourly pay.
• 401(K) with company match and profit sharing
• Medical, Vision, Dental, insurance
• Paid Vacations and Holidays
• Career growth and advancement opportunities

Why Join Us?

This is an opportunity to make a real difference in people's lives while building a rewarding career with a growing company.

If you enjoy helping others, working with a supportive team, and providing outstanding service, we encourage you to apply.