Senior Client Success Manager in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Client Success Manager in the United States.
This role sits at the intersection of client strategy, healthcare solutions, and enterprise account management, supporting large-scale employer clients in delivering impactful digital health programs. You will own a portfolio of high-value enterprise accounts, driving retention, expansion, and long-term partnership success through a consultative, data-informed approach. Acting as the primary point of contact across client organizations, you will build strong relationships with executive stakeholders while coordinating closely with internal teams to ensure seamless service delivery. The role requires balancing strategic account growth with hands-on execution, including campaign coordination, ROI storytelling, and performance tracking. You will play a key role in translating clinical and engagement data into meaningful business insights for clients. This is a high-impact, client-facing position in a fast-paced, mission-driven healthcare environment focused on improving member outcomes at scale.
- Manage a portfolio of high-value enterprise clients, ensuring strong relationship development, satisfaction, and long-term partnership success across the full contract lifecycle.
- Develop and execute strategic account plans focused on retention, expansion, and achievement of revenue and growth targets.
- Serve as the primary liaison between clients and internal teams including Product, Engineering, Clinical Operations, Finance, Sales, and Member Services.
- Use data and analytics to guide account strategy, measure performance, and clearly communicate ROI and clinical outcomes to client stakeholders.
- Lead client-facing marketing and engagement initiatives designed to increase enrollment, participation, and program adoption.
- Coordinate and tailor communication strategies in collaboration with internal marketing teams to meet specific client needs.
- Identify opportunities for account expansion and proactively address risks to retention or engagement.
- Ensure high-quality execution of client deliverables through strong project management and cross-functional coordination.
- 6+ years of experience in client success, account management, or strategic partnerships within healthcare, employer benefits, payers, or related industries.
- Proven track record managing enterprise or Fortune 500 client relationships with responsibility for retention and growth targets.
- Strong ability to influence and communicate with senior stakeholders and decision-makers across client organizations.
- Experience working in fast-paced, high-growth environments with strong ownership and execution mindset.
- Strong analytical skills with the ability to interpret data, measure ROI, and translate insights into client value narratives.
- Proficiency with CRM and business tools such as Salesforce, Excel, and project management platforms (e.g., ClickUp or similar).
- Excellent organizational and project management skills with the ability to manage multiple complex accounts simultaneously.
- Strong interpersonal, communication, and presentation skills with a consultative approach to client engagement.
- Bachelor’s degree preferred or equivalent relevant experience.
- Willingness to travel within the United States (approximately 20%).
- Competitive base salary range of $137,000–$152,000, plus equity and performance-based bonus opportunities.
- Comprehensive medical, dental, and vision insurance coverage.
- Remote-first work environment with flexibility and autonomy.
- Opportunity to work in a mission-driven healthcare company improving patient outcomes at scale.
- Equity participation in a high-growth organization.
- Exposure to enterprise-level healthcare clients and strategic partnership development.
- Collaborative, cross-functional culture focused on impact, innovation, and continuous improvement.