Senior Deposit Operations Associate in Richmond, Virginia at New Horizon Bank-National Association

At New Horizon, we’re building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better — for our clients and for each other. This isn’t a place for red tape; it’s a place for builders. From product design to client experience to operations, we’re constantly pushing for sharper thinking and smarter solutions. Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences. If you’re energized by momentum, motivated by results, and excited to shape the future of banking, you’ll feel right at home here.

General Job Summary

Perform advanced deposit operations functions, including deposits, payments, debit cards, and other functions within the iCore systems. Ensure daily activities are completed accurately, efficiently, and in compliance with established policies, procedures, and regulatory requirements. Responsible for daily functions pertaining to ACH Services, Deposit Services, Exception Processing, Wire Transfers, Digital Banking, and department workflow. Serve as a senior resource for operational research, problem resolution, and technical support while helping ensure day-to-day functions are accurate, complete, and properly documented.

The Senior Deposit Operations Associate is expected to exercise sound judgment, work independently on complex operational matters, and serve as a resource and mentor to other team members. This position may assist in coordinating daily workflows, supporting process improvements, and helping maintain consistent operational standards across the department. Assists in the development and implementation of programs and strategies to satisfy policies and meet organizational goals. Performs duties in compliance with regulatory requirements, including, but not limited to, BSA, the USA PATRIOT Act, and AML requirements.

Key Responsibilities

• Manage and support the day-to-day functions of the Deposit Operations Department, including, but not limited to, the following:
• Resolve outstanding general ledger items and ensure timely, accurate resolution of discrepancies.
• Perform complex research, transaction analysis, and adjustments, identifying root causes and recommending corrective actions as appropriate.
• Serve as a backup for currency orders and wire transfers.
• Reconcile the Community Bankers Bank statement weekly and at month-end, and review the statement daily to identify and resolve discrepancies.
• Prepare Public Funds reports monthly and quarterly for submission to the State.
• Develop and maintain an advanced working knowledge of bank products, services, systems, and operational procedures.
• Assemble and provide documentation and information for external and internal auditors.
• Assist with special projects, including year-end audits, regulatory examination preparation, and operational initiatives.
• Ensure effective communication regarding Deposit Operations incidents, outstanding issues, and resolution status, particularly as they relate to support provided to branch personnel.
• Serve as a senior point of contact for questions and concerns related to Deposit Support functions within the core processing system, ensuring timely responses and appropriate escalation to the core processor when necessary.
• Perform and support back-office branch item processing, including incoming and outgoing wires, currency orders, return items, NSF transactions, stop payments, customer notices, non-posted transactions, Bill Pay, ATM transactions, ACH processing, suspected fraud transactions, mobile deposit verification, remote deposit capture verification, and other deposit account operations.
• Research, analyze, and resolve complex problems for customers, branches, and internal departments relating to Deposit Operations in a timely and effective manner.
• Assist with the development, implementation, and ongoing improvement of processes, policies, procedures, and internal controls related to operational functions.
• Assist with and interface with examiners and auditors during regulatory examinations and internal audits related to Deposit Operations.
• Assist with examination and audit reports, including the implementation and tracking of corrective actions when required.
• Support the Bank’s year-end reporting requirements, including IRS tax reporting.
• Assist the Compliance Officer with the Bank Secrecy Act and Identity Theft Prevention programs.
• Identify recurring problems and errors across various areas of the Bank and use these findings to recommend improvements and assist with training staff to strengthen efficiency, accuracy, and communication between branches and Operations.
• Provide guidance, training, and day-to-day support to Deposit Operations team members, sharing knowledge and promoting consistent application of departmental procedures and controls.
• Assist with coordinating daily workflows, prioritizing outstanding items, monitoring follow-up, and helping ensure departmental responsibilities are completed accurately and within established deadlines.
• Work closely with management to ensure appropriate dual controls, security measures, and operational risk controls are maintained.
• Ensure the accurate balancing of deposit ledgers. Promptly document errors, investigate discrepancies, and coordinate timely resolution to maintain accurate and reconciled accounts.
• Identify opportunities to improve operational efficiency, strengthen controls, and enhance the quality of service provided to branches and customers.
• Escalate significant operational issues, control deficiencies, and potential compliance concerns to management in a timely manner.

• A minimum of 8 years of banking experience, preferably in bank operations, deposit operations, or related areas.
• Demonstrated knowledge of deposit operations, electronic funds transfers, general ledger balancing, reconciliations, exception processing, and related banking systems.
• Additional experience in other areas of banking is beneficial, particularly in a branch environment.
• Proven ability to independently research, interpret, analyze, and report operational data and resolve complex deposit-related issues.
• Demonstrated initiative, sound judgment, and the ability to serve as a resource for colleagues and support departmental workflow coordination.
• Strong organizational skills and the ability to prioritize competing responsibilities, meet deadlines, and work effectively in a team environment.
• Excellent verbal and written communication skills, including the ability to communicate operational issues and solutions clearly to branches, management, and other departments.
• Proficiency in the core processing system, Outlook, Word, and Excel, or the ability to become proficient within a reasonable timeframe.
• Ability to listen, reason, collaborate, and maintain effective working relationships with colleagues across the Bank.
• Ability to exercise sound judgment and maintain professionalism under pressure and in stressful situations.
• Ability to collect, analyze, and interpret data; conduct detailed research; identify root causes; and recommend effective solutions.
• Strong attention to detail and a commitment to accuracy, confidentiality, regulatory compliance, and established internal controls.
• Ability and willingness to assist with training, mentoring, and knowledge sharing to support the development and effectiveness of the Deposit Operations team.

Education and Experience

• Bachelor’s degree or an equivalent combination of education and experience.
• Extensive understanding and working knowledge of banking operations, deposit products and services, compliance requirements, and applicable audit practices.
• Working knowledge of federal and state banking regulations as they pertain to operational functions.
• Strong understanding of core processing functions, including transaction input and output, error correction, general ledger account structures, reconciliations, and electronic funds transfers.
• Prior experience assisting with process improvements, staff training, audit preparation, operational controls, or workflow coordination is preferred.