Retail Banking Representative I in Prairie du Chien, Wisconsin at Peoples State Bank

P3ACT

Professional – We maintain a professional workplace and strive for professional interactions.

Passionate – We are motivated, curious, and industrious.

Positive – We take pride but are humble, always extending trust to earn it.

Accountable – We take ownership on behalf PSB, making no excuses under any circumstance.

Customer-Focused – We ask “how do we get to yes?” – before saying “no.”

• Perform teller transactions and process new deposit account requests
• Perform additional responsibilities to include customer service requests such as processing stop payments, wire transfers, processing special instructions on accounts and processing account maintenance requests.
• Open basic deposit accounts – consumer individual or joint accounts with POA or POD’s, Sole Proprietorship
• Actively work with clients to identify current and future financial needs, and effectively offer solutions either directly or indirectly through referrals
• Resolves customer complaints and overcomes concerns related to deposit account transactions
• Adhere to bank policies and procedures
• Adhere to compliance standards and regulations
• Maintain confidentiality of customer information and activities
• Promote and achieve accuracy and quality in branch work
• Become proficient with job-related systems and equipment
• Participate in the general upkeep and appearance of the Branch
• Participate in available training opportunities
• Understands and complies with Bank mission and vision.
• Assist other branches during periods of staff shortage
• May be included in a Saturday rotation schedule
• Other duties as assigned