Automotive Service Manager in Lanham, Maryland at DARCARS Automotive Group

We are now hiring a Service Manager for our Kia dealership!

We are seeking an experienced, motivated, and results-driven automotive professional to lead our service department, drive operational performance, and deliver the exceptional customer experience Kia owners expect.

This is a high-impact leadership opportunity for a service professional who thrives in a fast-paced dealership environment, knows how to develop high-performing teams, and understands how to build a profitable, customer-focused service operation.

If you are a hands-on leader with a passion for operational excellence, team development, and customer satisfaction, we want to hear from you!

• Lead all service department operations to maximize profitability, efficiency, and customer retention.
• Drive performance through key service metrics, including:
  • Repair order growth
  • Technician productivity and efficiency
  • Sales per repair order
  • Warranty performance and comeback reduction
  • Customer satisfaction and retention
• Recruit, train, coach, and develop service advisors and technicians.
• Build a positive, performance-driven culture focused on accountability, teamwork, and continuous improvement.
• Resolve customer concerns professionally while delivering an outstanding Kia ownership and service experience.
• Develop and execute strategies to achieve departmental goals, revenue targets, and financial objectives.
• Monitor budgets, control expenses, and maintain high operational standards.
• Ensure compliance with Kia manufacturer requirements and all applicable federal, state, and local regulations.
• Maintain strong working relationships between the service, parts, and sales departments.
• Oversee workflow, scheduling, and shop efficiency to ensure timely, high-quality repairs.
• Monitor warranty claims, repair quality, and service processes to reduce comebacks and improve customer satisfaction.

• 4+ years of automotive service technical experience.
• 5+ years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor.
• Proven track record of increasing service revenue, technician productivity, and customer satisfaction.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, organizational, and problem-solving abilities.
• Experience managing dealership service operations, departmental budgets, and key performance metrics.
• Knowledge of warranty procedures, repair order management, and manufacturer service standards.
• Ability to lead a fast-paced service department while maintaining high standards of quality and customer care.
• Kia dealership experience preferred; experience with other automotive brands will also be considered.
• Previous experience managing a high-volume service department is a plus.

Benefits

• Comprehensive Benefits Plan including 401k
• Paid Holidays & PTO
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives