Inside Sales Coordinator in Carrolltown, Pennsylvania at Industrial Service Solutions, LLC

Job Posting Title:

Customer Service Rep/Inside Sales

Position Summary:

RAM Industrial Services, LLC is a well-established distributor of industrial and municipal fluid handling products. We are currently seeking a driven and customer focused Inside Sales Representative specializing in pumps to join our team in Carrolltown, PA area.

The Inside Sales Representative will play a key role in supporting customers and sales staff by providing technical expertise, preparing accurate quotations, and ensuring smooth order processing. This position requires a strong understanding of pump systems and the ability to effectively communicate technical solutions to both internal and external stakeholders.

Essential Duties and Responsibilities:

• Prepare quotations and follow up on orders to ensure customer satisfaction.
• Size, select, and specify pumps and related equipment.
• Analyze pump hydraulics to support proper application and troubleshooting.
• Interpret customer specifications and recommend appropriate products.
• Use application support tools to develop accurate proposals.
• Provide technical support to customers and field sales personnel.
• Prepare detailed equipment submittal.
• Accurately process customer orders.
• Maintain strong relationships with customers and manufacturers.
• Adhere to and understand company policies and procedures.

Qualifications:

• Bachelor’s degree preferred; relevant experience with pumps and related equipment is strongly considered.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office applications.
• Self-motivated with the ability to work independently and collaboratively.
• Willingness to learn and apply principles of hydraulics, pump design, and mechanical systems.
• Customer service oriented.
• Must be a team player.

Note: This job description outlines key responsibilities but is not all-inclusive. Additional duties may be assigned as needed.

Equal Opportunity Employer

ISS is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.