Lab Visit Support Lead in Austin, Texas at Function Health

Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond the limitations of traditional care and enabling comprehensive, continuous insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Redpoint and other leading venture firms. Over half a million members have joined Function to take control of their health.

Through comprehensive lab testing, MRI and CT imaging, longitudinal data, and guidance from AI and clinical teams, Function gives members a complete and continuous view of their health — and the clarity to act on it. Through acquisitions across imaging, mobile phlebotomy, and supplement tracking and optimization, Function is building an integrated health platform that spans the full path from testing to health clarity to daily action.

Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent.

We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future.

We are seeking a Lab Visit Support Lead to own the day-to-day operations and performance of an LVS team (“POD”) of approximately 10 Member Support Agents. This role sits at the center of frontline execution: ensuring work is prioritized effectively, staffing and workflows are adjusted in real time, escalations are resolved quickly, and the team consistently delivers a high-quality member experience.

Lab Visit Support (LVS) is the team responsible for providing real-time support to Function members on the day of their lab visit, whether at a Quest location or during a mobile phlebotomy appointment. The team handles whatever comes up to keep visits on track—from check-in and Quest navigation issues to same-day lab order corrections, add-on tests, scheduling changes, cancellations, test preparation questions, and system outages—all while managing live inboxes and phone lines in a fast-paced environment.

The LVS Lead is both an operational leader and people manager. You will directly manage MSAs and Senior MSAs, providing real-time coaching, performance feedback, development, and accountability while ensuring the team meets its daily operational goals. You’ll empower Senior MSAs to serve as frontline resources while stepping in on complex escalations, critical errors, or situations requiring leadership judgment.

You will work in close partnership with the LVS Manager, serving as their primary source of visibility into frontline performance, emerging trends, and operational friction. While the Manager focuses on longer-term strategy, workforce planning, performance trends, and scalable improvements, the Lead owns the daily execution and decisions that keep the team performing at a high level today.

Your dedication to these responsibilities will directly contribute to the success of our platform and the satisfaction of our users. We are looking for a proactive, skilled, and forward-thinking individual to join our team and help shape the future of our services.

We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.

At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.

Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.