Supervisor, Environmental Services in Plainwell, Michigan at Beacon Health System

The Environmental Services Supervisor reports to the Manager and supports the organization by overseeing the cleanliness, safety, and operational efficiency of the facility, This role serves as a key resource for environmental services operations, staff leadership, hands-on leadership by assisting with daily operations and performing Environmental Associate duties as needed while supporting quality assurance initiatives, promoting exceptional customer service and compliance with organizational standards.

• Mission: Deliver outstanding care, inspire health, and connect with heart.
• Values: Trust, Respect, Integrity, and Compassion.
• Service Goals: Personally connect, keep everyone informed, and work collaboratively as a team.

• Assist with interviewing, hiring, onboarding, training, scheduling, evaluating, and coaching Environmental Services associates.
• Coordinate daily staffing assignments to maximize productivity, efficiency, and customer service.
• Investigate and resolve concerns or complaints from patients, visitors, staff, and other customers.
• Maintain a safe, clean, and organized work environment while collaborating with other departments regarding repairs and facility needs.
• Interpret and enforce organizational policies, union agreements (if applicable), and departmental standards.
• Conduct routine rounds of patient care and public areas to ensure cleanliness and compliance with quality standards.
• Respond to service requests using department communication tools and prioritize assignments appropriately.
• Monitor patient throughput and discharge room turnaround times to ensure organizational goals are met.
• Perform and document pest control functions and coordinate project work assignments.
• Adjust staffing and workflows throughout shifts to ensure completion of projects and routine duties.
• Complete payroll responsibilities and maintain accurate departmental documentation.
• Ensure supplies, equipment, PPE, and storage areas are properly maintained and stocked.
• Perform quality assurance inspections, patient interviews, and monitoring activities to improve patient satisfaction and environmental standards.
• Maintain logs and documentation including curtain changes, cleaning checklists, floor care projects, and terminal cleaning records.
• Communicate training, performance, and disciplinary matters effectively with department leadership.

• Participate in quality improvement initiatives and support measurable action plans.
• Evaluate departmental services in collaboration with leadership and clinical teams.
• Inspect equipment regularly and coordinate repairs with vendors when necessary.
• Remain current on industry standards, best practices, and leadership development opportunities.
• Support process improvement initiatives and departmental strategic goals.
• Lead by example to maintain high-quality standards and customer service excellence.

• Attend department meetings and remain accountable for shared information.
• Complete mandatory education, annual competencies, and employee health requirements on time.
• Maintain required certifications and registrations in good standing.
• Follow universal precautions, safety standards, and ergonomic practices.
• Comply with all organizational policies, regulatory requirements, and survey readiness activities.
• Remain available for overtime, additional shifts, or schedule adjustments when needed.
• Support Beacon’s operating principles by promoting innovation, accountability, communication, and performance improvement.

• High school diploma required; Associate degree preferred.
• Previous leadership experience and/or hospital Environmental Services experience preferred.
• Required certification must be obtained within six months of hire.
• Strong analytical, decision-making, and problem-solving skills.
• Demonstrated leadership, communication, and interpersonal skills.
• Proficiency with computer systems and departmental technology.

• Work is performed in both patient care and non-patient care environments.
• Position may involve exposure to chemicals, noise, dust, fumes, and varying temperatures.
• Requires prolonged standing and walking, as well as lifting, pushing, and other physical activities necessary to perform job duties.

This revised job description is intended to provide a clear and professional summary of the Environmental Services Supervisor role and responsibilities.