IT Technician / Support in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Technician / Support in India.

Join a dynamic and fast-growing global organization where technology plays a central role in enabling teams to collaborate and perform at their best. In this fully remote position, you will support a modern cloud-first IT environment, ensuring seamless daily operations for an international workforce. You’ll work with leading collaboration and productivity tools while troubleshooting technical issues, improving internal processes, and contributing to IT projects that enhance efficiency across the business. This role offers the opportunity to develop expertise in modern workplace technologies within a fast-paced and innovative environment. Ideal for someone proactive, customer-focused, and solutions-oriented, the position combines hands-on support with continuous learning and career growth opportunities. You’ll also collaborate closely with a highly engaged global team dedicated to delivering impactful work every day.

• Provide first-line IT support to employees across global teams, ensuring timely troubleshooting and resolution of technical issues.
• Manage and maintain cloud-based systems and user accounts, including onboarding and offboarding processes for collaboration and productivity platforms.
• Monitor service desk platforms and communication channels to respond effectively to support requests and system incidents.
• Configure, maintain, and optimize IT systems and tools to ensure reliability, security, and operational efficiency.
• Contribute to IT projects and system improvement initiatives that enhance workflows and user experience across the organization.
• Develop and maintain internal documentation, user guides, and knowledge resources to encourage self-service support and improve operational processes.
• Support hardware troubleshooting and assist users with day-to-day technical challenges in a remote work environment.
• Participate in occasional after-hours support or on-call activities when required for critical operational needs.

• Minimum 2 years of experience supporting cloud-based IT environments such as Google Workspace, Microsoft 365, or similar productivity platforms.
• Strong troubleshooting and diagnostic skills with the ability to identify root causes and resolve technical issues efficiently.
• Customer-focused mindset with excellent interpersonal and communication skills.
• Strong written and verbal English communication abilities.
• Experience supporting remote teams and working in fast-paced, high-growth environments is highly valued.
• Familiarity with collaboration and business tools such as Slack, Zoom, Salesforce, or similar platforms.
• Ability to manage multiple priorities independently while maintaining attention to detail and service quality.
• Proactive approach to process improvement, documentation, and automation opportunities.
• Comfortable working flexible schedules when occasional after-hours support is required.
• Ability to successfully complete a police background check.

• Fully remote work environment with flexibility and autonomy.
• Opportunity to work with modern, cloud-first technologies and industry-leading platforms.
• Strong professional growth and continuous learning opportunities.
• Career progression within a rapidly expanding international organization.
• Collaborative, diverse, and supportive global team culture.
• Exposure to impactful IT projects and cross-functional initiatives.
• Fast-paced environment offering broad technical and operational experience.
• Full-time employment with long-term development potential.