Technical Analyst 2 in Albuquerque, New Mexico at University of New Mexico

Requisition ID: req36647

Working Title:
Technical Analyst 2

Position Grade:
13

Position Summary:
TheUNM Division of Information Technologies seeks candidates for a TechnicalAnalyst 2 position. The successful candidate will join a high caliber team ofprofessionals in the Information Technologies department in the OperationsTeam.

The Technical Analyst 2 position will lead projects to upgradeenterprise applications (on-premises and cloud-based) to ensure the applicationitself and the underlying infrastructure is up-to-date, secure, and deliveringthe most value to our end users. The Operational support consists of monitoringof incoming requests and escalated support for process & workflowmigration, and production issues.

Theideal candidate will have a combination of strong communication, technical, andorganizational skills; excellent problem-solving skills; along with solidcustomer support skills to support a diverse customer base.

Job Duties:

• Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex, ERP systems
• Coordinate the execution of business cycle events
• Perform Day-to-Day Operational Activities
• Lead the workflow process migration for our ERP system
• Perform as the Technical Lead for internal Application's projects to improve our systems, processes, and practices
• Provide escalated support to IT Applications incidents
• Work closely with the multiple offices across campuses to assist with Applications upgrades
• Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material
• Advocate for continual improvement of the division by offering recommendations on processes and existing systems
• Analyzes and solves problems of moderately advanced complexity on computer applications and systems for students, faculty, and staff for departments and/or the university community
• Provides a wide range of in-depth technical assistance to departmental users and/or support staff
• Provide after-hours support based on the On-call rotation

See the Position Description for additional information.

Conditions of Employment:

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Additional Requirements: Applications need to include a complete professional work history with dates and hours worked.
Campus:
Main - Albuquerque, NM

Benefits Eligble:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

Department:
IT Applications (324A)

Employment Type:
Staff

Staff Type:
Regular - Full-Time
Status:
Exempt

Pay:
Monthly: $4,236.27 - $5,950.53

Benefits Eligible:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement:
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required:
Yes
For Best Consideration Date:
5/28/2026

Application Instructions:
Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.
Include Resume and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.Minimum Qualifications: Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Preferred Qualifications:

• Experience working with ERP systems
• Strong communication, team, customer relations, and organizational skills
• Experience installing, configuring, and upgrading applications while documenting the process, so it is easily repeatable in the future
• Experience working closely with customers to understand their needs and translating those needs into technical solutions
• Experience leveraging the knowledge of IT infrastructure and security to improve application delivery and performance
• Experience solving problems with creative solutions
• Experience using basic commands in the Unix shell
• Experience working in Cloud/on-premises hosted environments
• Demonstrated ability to work in a fast, paced structured environment
• Experience working with vendors to resolve issues and gather system requirements
• Demonstrated ability to document applications promptly and contribute to knowledge bases
• Ability to self-manage time when assigned multiple incidents/SRs
• Ability to listen to feedback and adjust plans accordingly
• Adaptable and flexible with change