APAC CI Implementation Consultant in at Alia Services

YOOBIC is a digital workplace platform designed for frontline teams in retail and hospitality. Our mobile app helps businesses communicate, train teams, and manage operations all in one place.

We’re a global company with offices in London, Paris, New York, and Tel Aviv, working with 300+ brands like Boots, Lancôme, and Lidl. As we continue to grow, we’re expanding our Customer Implementation team.

We’re looking for a Customer Implementation Consultant to join our team remotely in the APAC region.

In this role, you’ll lead the implementation of the YOOBIC platform for new clients, ensuring they are set up for success from day one. You’ll act as a project manager, consultant, and platform expert, working closely with clients across different industries.

Project Management

• Lead end-to-end implementation of the YOOBIC platform
• Plan, execute, and monitor project timelines
• Work closely with clients to ensure smooth delivery

Client Consulting

• Understand client business processes, needs, and challenges
• Advise on best practices and change management
• Help design strategies for long-term adoption and success

Platform Configuration

• Set up and customize the YOOBIC platform for each client
• Ensure the solution aligns with client goals and workflows
• Provide guidance on how to maximize platform value

Workshops & Training

• Lead workshops on best practices (change management, process improvement, etc.)
• Train key users, including admins and leadership teams

Relationship Management

• Build strong relationships with key stakeholders
• Follow up regularly on client progress and performance
• Identify opportunities for improvement and growth

• 5+ years of experience in project management (implementation or consulting in software/SaaS)
• Strong knowledge of Google Workspace tools
• Excellent communication and presentation skills
• Strong organizational skills and attention to detail
• Ability to quickly learn and explain complex concepts
• Problem-solving mindset and proactive attitude
• Comfortable working in a fast-paced, international environment
• Strong collaboration and relationship-building skills
• Passion for technology, startups, and innovation
• Fluent or native-level English

• Work with global clients across multiple industries
• Play a key role in delivering impactful digital solutions
• Collaborate with cross-functional teams (Product, Sales, Customer Success)
• Fully remote opportunity within the APAC region