Regional Director, Enterprise Client Success in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Regional Director, Enterprise Client Success based in the United States.

In this senior client-facing leadership role, you will be responsible for driving post-implementation success and long-term value realization across a portfolio of enterprise healthcare imaging customers. You will act as a strategic advisor to some of the largest and most complex healthcare organizations, ensuring optimal adoption and utilization of advanced enterprise imaging solutions. This role sits at the intersection of customer success, clinical operations, and technology strategy, requiring both deep domain expertise and strong executive presence. You will collaborate closely with internal teams across product, sales, and implementation to resolve issues, identify optimization opportunities, and shape future product direction. A key aspect of the role is building trusted relationships with senior clinical and operational leaders while translating technical capabilities into measurable business and clinical outcomes. This is a high-impact opportunity to influence customer success, product evolution, and market growth across a critical healthcare technology ecosystem.

• Lead post-implementation customer success strategies for enterprise imaging clients, ensuring optimal adoption, utilization, and satisfaction across the Synapse product portfolio.
• Evaluate customer environments to identify optimization opportunities and develop structured action plans to improve clinical and operational performance.
• Serve as a trusted advisor to senior clinical, IT, and operational stakeholders, building strong executive relationships and long-term strategic partnerships.
• Collaborate closely with implementation, upgrade, and regional sales teams to resolve post-deployment challenges and ensure seamless platform performance.
• Drive customer expansion opportunities by supporting regional sales leadership and identifying additional product adoption pathways within existing accounts.
• Act as a key voice of the customer, gathering structured feedback and communicating insights to product management and engineering teams.
• Support product roadmap validation, pilot programs, and early-access initiatives in collaboration with internal product teams.
• Develop and cultivate customer reference accounts to support sales enablement, marketing initiatives, and broader market expansion.
• Participate in industry events, user groups, panels, and thought leadership activities to represent customer success outcomes and product value.
• Contribute to marketing content development by supporting clinical use cases, customer success stories, and technical materials.
• Ensure compliance with healthcare regulations, FDA requirements, ISO standards, and other applicable industry guidelines.
• Partner cross-functionally to support enterprise imaging strategy, workflow optimization, and customer transformation initiatives.

• Bachelor’s degree in Radiology, Cardiology, Healthcare Informatics, Business, or a related field, or equivalent professional experience.
• 10+ years of experience in radiology, cardiology, or enterprise imaging environments with progressive leadership responsibility.
• Strong expertise in radiology information systems (RIS), PACS, cardiovascular imaging systems, or related healthcare imaging technologies.
• Deep understanding of clinical workflows, imaging operations, and healthcare informatics system architecture.
• Proven ability to work directly with physicians, clinical users, IT teams, and senior healthcare executives.
• Strong executive presence with demonstrated experience presenting complex technical and clinical concepts to non-technical stakeholders.
• Excellent relationship-building, communication, and stakeholder management skills across cross-functional and external partner groups.
• Experience driving customer success, adoption, optimization, or post-implementation support in enterprise healthcare software environments.
• Strong analytical and problem-solving skills with the ability to translate customer needs into actionable technical or product requirements.
• Ability to collaborate effectively with sales, product, implementation, and marketing teams in a matrixed organization.
• Willingness and ability to travel frequently based on customer and business needs.
• Strong organizational skills with the ability to manage multiple high-priority enterprise accounts simultaneously.

• Base salary of $140,000 with additional quarterly bonus opportunity.
• Comprehensive medical, dental, and vision insurance coverage.
• Life insurance benefits.
• 401(k) retirement savings plan.
• Paid time off and flexible leave policies.
• Opportunity to work with cutting-edge enterprise imaging technologies used by leading healthcare organizations.
• High-impact role influencing customer success, product strategy, and market expansion.
• Exposure to executive-level healthcare stakeholders and complex enterprise environments.
• Professional development opportunities within a global healthcare technology organization.
• Remote-friendly work arrangement with frequent travel based on customer needs.