Sales Follow Up Specialist at Joseph J Magnolia – Washington, District of Columbia

Magnolia Heating and Cooling is seeking a motivated and customer-focused In-Home Plumbing Sales Representative to join our residential team. This position is ideal for someone who enjoys work performance environments, building relationships, solving problems, and closing sales in a consultative environment.

• Convert unsold HVAC, and plumbing estimates into closed sales.
• Execute structured follow-up via phone, text, and email.
• Use consultative selling to address objections and present solutions (incl. financing).
• Drive revenue recovery through upselling, cross-selling, and memberships.
• Manage and prioritize a personal sales recovery pipeline in CRM.
• Coordinate with sales, dispatch, and field teams for seamless execution.
• Track and optimized performance (conversion rates, ticket size, cycle time).
• Maintain strong customer focus, communication, and professionalism.
• Meet targets while adhering to SOPs, compliance, and quality standards.

Qualifications

• 2+ years of sales experience
• Strong communication, negotiation, and interpersonal skills
• Ability to explain technical information in a clear, customer-friendly manner
• Self-motivated with a results-driven mindset
• Familiarity with CRM systems
• Strong closing skills and objection-handling abilities