Patient Benefit Counselor at South Central Family Health Cent – Los Angeles, California

Title: Patient Benefit Counselor

Base Salary Range: $23.00 plus benefits

FTE: Full-time, Non-exempt

We seek an experienced Patient Benefit Counselor who is passionate about making a positive impact on our community. We want to hear from you if you thrive in a fast-paced, caring, and compassionate environment!

Our Mission:

The Mission of South-Central Family Health Center is to improve the quality of life for the diverse community of inner-city Los Angeles by providing affordable and comprehensive health care and education in a welcoming and multicultural environment.

To lead the way in health care in South Los Angeles, as the premier provider and employer of choice offering comprehensive, high quality, affordable, efficient, and culturally responsive services.

General Summary: The Patient Benefits Counselor is responsible to provide education and enrollment assistance to patients, in obtaining health benefits, as well as, maximizing retention and utilization of managed care lives. The ideal candidate will have to perform some of the following essential duties.

• Enrolls qualified patients into IPA Health Plans
• Assists patients in obtaining health benefits (i.e. Medi-Cal, MCAP, Cover California Medicare, Private Insurance, etc.)
• Follow-ups on status of enrollment application
• Assists patients in retaining their benefits
• Adheres to State Health Plans rules and regulation for enrollments
• Provides Community Outreach
• Maintains working relationships with clients/patients, employees and IPA Health Plans
• Participates in community events such as health fairs and other community events
• Travel 25% from clinic to clinic
• Attendance and punctuality is essential in order to provide quality of care to patients, face-to-face interaction with patients, and to work with provided healthcare equipment collected at clinics

Education, Experience, and Qualifications:

• High School Diploma or equivalent
• Demonstrate knowledge of safety, infection control & emergency policies and procedures
• Computer experience required
• A minimum 1-year patient enrollment experience
• Bilingual Bi-literate English/Spanish preferred

Licensure and Certifications

• Certified Assistant Applicant (CAA) preferred
• Certified Enrollment Counselor (CEC) preferred

Top benefits or perks:

As a team member at South Central Family Health Center, you’ll enjoy competitive wages and generous benefits:

• Benefits: Health care, dental, life insurance
• 403 (b) Retirement plan
• Education Reimbursement
• Career development: Entry-level employees have opportunities to work in management, HR or other areas of the company.