ReStore Assistant Manager at GREATER DES MOINES HABITAT FOR HUMANITY, INC. – Des Moines, Iowa

Make a Difference. Build Stronger Communities. Grow Your Career.

About Habitat for Humanity ReStore

Habitat for Humanity ReStore is a nonprofit home improvement store and donation center offering new and gently used furniture, appliances, home goods, and building materials. Every purchase and donation directly supports affordable housing initiatives—helping families build strength, stability, and self-reliance.

When you join our ReStore team, you’re not just starting a job—you’re contributing to positive change in your community and helping create more sustainable, resilient neighborhoods.

Are you a people-person with a passion for helping others? Do you enjoy working in a dynamic, mission-driven environment? We’re looking for a friendly, motivated ReStore Assistant Manager to play a key role in creating a positive shopping experience and keeping our store running smoothly.

In this role, you’ll be the go-to expert for a specific product department—such as furniture, appliances, home goods, or building materials. You’ll help customers find what they need, maintain an organized and attractive sales area, and support daily store operations.

As a ReStore Assistant Manager, you will:

Core Responsibilities:

1. Assist the Store Manager in overseeing daily retail operations
2. Supervise and motivate staff to achieve operational goals
3. Provide exceptional customer service and resolve customer issues promptly
4. Train new employees on company policies, product knowledge, pricing and customer service standards
5. Participate in the development and implementation of strategic goals
6. Constantly evaluate our donation receiving activities ensuring they run smoothly and efficiently, and we maximize our resources
7. Ensure that all areas of the store/warehouse are safe, clean, and organized
8. Work to continually improve overall appearance of our facility
9. Evaluate condition/acceptability of incoming donations, both by investigating over the phone and in person when accepting donations
10. Monitor pricing of materials and price materials to be sold
11. Receive purchased inventory and help prevent inventory loss
12. Coordinate volunteer work activity
13. Recognize, appreciate and accommodate ReStore volunteers
14. Audit Trash, Metal and Appliance Recycling to ensure we are being good stewards of our donated materials
15. Operate donation software and POS software
16. Assist in loading purchases and unloading donations

We believe in taking care of our employees. Our comprehensive benefits package includes:

• 403(b) retirement plan with employer match
• Medical, dental, and vision insurance
• Employer-paid long-term disability
• Voluntary life insurance options
• Employee Assistance Program (EAP)
• Pet insurance
• Paid Time Off (PTO)

If you're energized by teamwork, enjoy hands-on work, and want to make a real impact in your community, we’d love to meet you. You’ll join a supportive team that values growth, collaboration, and purpose-driven work.

Start a career that builds more than homes—builds hope.

• Bachelor’s degree or equivalent work experience
• Retail experience preferred
• Track record of providing excellent customer service
• Willingness to work with/train volunteers of all ages
• Desire to work with diverse staff and customer base
• Ability to work effectively with minimal supervision
• Comfortable using a computer
• Knowledge of building materials is helpful but not required
• High sensitivity to external and internal customer needs
• Effective oral and written communication skills
• Effective organizational skills
• Effective analytical and problem-solving skills
• Ability to prioritize and handle multiple tasks and projects concurrently
• Committed to the Habitat for Humanity mission
• Able to lift up to 75 lbs.
• Demonstrates the ability to use commonly-used concepts, practices and procedures within the field.
• Must meet or exceed the ability to demonstrate the 5 core and common competencies outlined below.
• Convey clear, concise information to others, using verbal or other appropriate communication techniques.
• Complete formal training plan and assignments as required.
• Treat others in a nondiscriminatory, lawful and ethical manner, respecting the differences among people, and the value they bring to GDMHFH.
• Follow safe practices in all work activities to avoid injuries and accidents.

Greater Des Moines Habitat for Humanity (GDMHFH) is part of a global, nonprofit housing organization operated on Christian principles that seeks to put God’s love into action by building homes, communities and hope.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are passionate about customer service and making a difference in your community, we encourage you to apply for this opportunity.