Summer Intern - Technical Support Specialist at VISIONARY COMMUNICATIONS LLC – Casper, Wyoming

Summer Intern - Technical Support Specialist

Job Overview:
Our rapidly growing retail business is looking for additional assistance this summer in our technical support team. The successful candidate for this role will have strong customer service skill and have a willingness to learn about networking. We need an enthusiastic individual who can listen to customer issues and then offer a solution to each problem.

Eligibility:

This internship will run June 1 through August 21.

Primary Responsibilities:

• Support customers over the phone

• Support walk-in customers

• Respond to voicemails, emails, and chats, which accrue after hours

• Follow up on unresolved issues

• Escalate or create work orders as necessary

• Assist with internal escalations

• Document interactions with customers.

Qualifications:

• Understanding of computers from Windows to Mac. As well as internet-based applications such as email apps and Browsers.
• Basic understanding of networking and networking equipment.
• Showing attention to detail and documentation.
• Customer service skills and working with customers over the phone as well as in person.
• Patience and a willingness to learn, this is a must.
• Ability to work in multiple systems at the same time.

This position is onsite 5 days a week (Monday-Friday) in the Gillette, WY or Casper, WY location.

Job Type: Full-time Temporary

Pay: $18.00

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person