Office Manager - Multi-Site at LifeBridge Health – Lutherville, Maryland

• Oversees multiple sites and multiple providers which may include a service line or different specialties.

KEY RESPONSIBILITIES:

• Monitors patient flow and daily operations through two or more practices to ensure appropriate utilization of physician time and staff coverage.
• Ensures compliance with all governing bodies (OSHA, OIG, CMS, DOH).
• Monitors or reviews patient registration and data entry into the system for timeliness, accuracy, and thoroughness.
• Develops special workload reports to adjust staffing levels as necessary.
• Approves time cards and ensures payroll is complete by Monday.
• Reviews charges, visit encounters, and cash receipts for variations and patterns.
• Conducts spot audits to ensure regulatory compliance with established policies and procedures.
• Ensures that the practice staff follows all receivable/collection guidelines.
• Provides physician and staff training as required.
• Ensures patient satisfaction.
• Conducts patient surveys and questionnaires for customer service.
• Handles patient complaints.
• Ensures lines of communication open between practice staff and administration.
• Ensures high employee morale and a professional, effective, and efficient working atmosphere.
• Monitors purchases for each practice.
• Plans a corrective strategy when order levels are excessive in volume or cost.
• Prepares check requests and codes invoices, sends to administration or Accounts Payable in a timely fashion. Evaluates, counsels, disciplines and/or recommends termination of employees as required.
• Ensures compliance with and knowledge of the company's Code of Conduct by all subordinates to ensure an ethical work environment.

REQUIREMENTS:

Office Manager will support all satellite offices (currently Westminster, Lutherville, and Ellicott City). Could travel to multiple offices within one day.

• Education: HS Diploma/GED preferred
• Experience: 3-5 years of related experience

Salary range $67K to $73K dependent on experience and internal equity.