SME Program Manager at HEITECH SERVICES – Camp Springs, Maryland

Serves as a senior-level leader responsible for high-level analysis and coordination of program schedules, timelines, procurement, staffing, and budgets across an entire program or service. Oversees financial management, methodologies, and resource allocation to ensure technical requirements are met. Leads and directs technical teams, establishes goals and strategic plans aligned with program objectives, and serves as the primary point of contact for the client and Contracting Officer as needed.

Key Responsibilities:

• Lead executive and business/IT implementation support across VER, USCIS, DHS, and external agencies.
• Drive Agile adoption and governance, including governance artifacts, performance reviews, and project accountability.
• Lead operational readiness and change management planning for transitions, rollout strategies, and user readiness.
• Oversee program and project management activities such as roadmaps, implementation plans, risk mitigation, monthly status reporting, testing, integration, deployment, and post-deployment evaluation.
• Support business process improvement, continuous improvement activities, and data-driven decision-making.

Experience: Minimum of 10 years of progressive experience in program and project management,

including at least 5 years managing large-scale, complex federal programs or initiatives with a focus

on immigration

Certification: One or more of these certifications required: Project Management Professional

(PMP), Program Management Professional (PgMP), Agile, or SAFe

Skills/Competencies: Demonstrated ability to lead cross-functional teams and manage competing priorities. Experience with Agile methodologies, program planning, risk management, and performance reporting. Strong communication and stakeholder engagement skills at the executive level. Five years of experience with immigration policy, exposure to the agencies and

offices operating in the immigration ecosystem, and the DHS systems used for identity management and immigration status.

Education: Master’s degree in Business Administration, Public Administration, Information

Technology or a related field

Work Location: Camp Springs, MD; Remote locations as authorized under USCIS telework policies

Clearance: Must be a U.S. citizen and comply with all DHS and USCIS security requirements, including completion of background investigations and adherence to access restrictions.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact HR@HeiTechServices.com.