Appointment Scheduler at Rockford Gastroenterology, Associates, LTD – Rockford, Illinois

OVERALL SUMMARY:

The appointment scheduler is responsible for all office and outpatient scheduling with an emphasis on thorough follow-through.

DUTIES AND RESPONSIBILITIES:

• Schedules patient appointments for office and outpatient hospital for all physicians and nurse practitioner.
• Carries out discharge instructions from hospital rounds cards.
• Works directly with individual physicians and nurses regarding add-ons, rescheduling, and emergent patients.
• Interacts in a cooperative and flexible manner with patients, physicians, front desk, hospital scheduling secretaries, and all other RGA departments.
• Reacts in a calm and responsive manner whenever rescheduling occurs.
• Becomes knowledgeable concerning patient’s symptoms and develops the ability to identify instances when a nursing assessment is needed.
• Become knowledgeable and proficient with computer scheduling.
• Develop a thorough understanding of diagnostic tests and procedures being scheduled in order to give appropriate patient instructions.
• Develop a thorough understanding of the total scope of the practice to include both office and hospital.
• Communicate scheduling changes to all necessary personnel at both hospital and office.
• Recognize the need for and request assistance for m the patient care coordinator or the patient care manager for difficult scheduling needs.
• Perform other duties as required.

QUALIFICATIONS:

• High school graduate.
• Present a neat professional appearance.
• Create a good impression as a friendly, empathetic, composed and efficient individual on the phone and in face-to-face contact with patients.
• Demonstrate reliability, a pleasant attitude and a willingness to perform the duties required.
• Demonstrate effective communication with physicians and co-workers.
• Able to maintain and comply with patient confidentiality and integrity policy on all matters.